Sofia Lima Email & Phone Number

Portugal

Remote

Malta

As a App Admin, I'm responsible for the content of the Socios.com App powered by Chiliz and my key responsibilities are:- Manage and organize the content of all functions & features of the application, Socios.com (mobile) on a day-to-day basis- Managing Features such as Predictions, Fan Shop & Leaderboards, Polls, Partners Profiles, Competitions, Fan Tokens, Fan Token Offers, Voucher Campaigns, Token Hunt- Transfer of Chiliz and Fan Tokens to users- Managing game predictions using Postman- Update of Terms&Conditions and Privacy Policy via Wordpress- Managing translations for some projects and some features on the app using PO Editor and Gwen- Implementation and improvement of new process. Migration of process to Monday.com- Daily liaison with Marketing, Partnership and Developers team - Daily liaison with Product Owners to help implement new features & functions and manage regular updates

Malta

[Editec Group Rebranded to GOAT Interactive on May 2021]As a Content & Site Executive, I'm responsible for websites in 4 different languages (Portuguese, French, English, and Swahili) and my key responsibilities are:- Control betting shortcuts to promote upcoming fixtures and events- Select live events to ensure 24/7 coverage of in-play betting- Maintain sports events calendar- Create banners schedule and upload banners to reflect relevant betting/sport/casino content - Rigorously test and improve the content on all sites- Collaborate with other departments (Content/Design/Promotions) to create engaging content for specific countries and brands - Optimize customer betting options - Content Writing - Create landing pages - Visual Studio Code - Creation of landing pages for the CRM department - Creation of SEO pages, meta title, and meta description - Translations from Portuguese to English and English to Portuguese- Other web content-related duties as required

Malta

As a customer support agent at Ogaming for the Brazilian market, my main goal is to keep responding effectively to customers and keep customers satisfied.My Tasks are: - Helping to solve customer problems relating to registration, deposits and withdrawals by chat or email - Processing customer complaints-Combat of bonus abuse, taking the appropriate action-Maintain financial accounts by processing customer adjustments, take payment information and other pertinent information such as address (check deposits and withdrawals - accepting, rejecting and checking all KYC)- Requesting the relevant KYC documents based on determined customer risk levelHandling document/account verification for customers- Investigate and locate any deposit issues that customers may have- Detection and prevention of fraud Other Functions:- Content Translation of the website and affiliate website from English to Brazilian Portuguese

Porto E Região, Portugal

As an E-commerce executive my tasks are:- Orders Management - Supplier Management - Customer Service - Social Media Management As Website Content executive (Magento CMS) my tasks are: - Introduction of new products- Content creation - Creation of categories and subcategories- Translations from Portuguese to English and English to Portuguese

Porto E Região, Portugal

Digital Marketing & Strategy

Activities and Societies: - Digital Marketing Strategy - Websites and platforms - Mobile Marketing - SEO & SEM - Metrics and Analytics.

Licenciatura, Marketing/Marketing Management, General

Activities and Societies: Elaboration of projects for several companies with renown in the market. - Ambar: Internationalization Plan.