Sofia Mannion Email & Phone Number

Dublin, County Dublin, Ireland

Dublin City, County Dublin, Ireland

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County Galway, Ireland

• Selling and managing third party software solutions. Providing licensing guidance and strategic consulting services to Service Providers.
• Contract Management – Involved in all aspects of contract development including the complete onboarding process, addressing licensing quotes, enquiries, day-to-day issues and escalations. Collaborate with vendors on.
• Customer Service – Ensure a first class customer experience at all times throughout the initial welcome and interaction, sales process and after sales care. Work closely with clients to develop tailor-made solutions.
• Client Relationship Management – Build rapport quickly with new clients. Ensure strong and long term relationships are forged with clients through effective communication, exceptional customer service and flexible &.
• Communication – Ability to deal with internal & external customers face to face or via telephone and email, to ensure successful communicate via actively listening and probing questions.
• Product knowledge – Committed to building an extensive knowledge base in relation to the brand, from which to draw from when dealing with clients. Keep up-to-date on licensing rules of the Service Provider License.

Galway, Ireland

• Registered all customers on internal ERP system in an efficient and accurate manner.
• Analysed and answered queries from various product teams, sales staff and management across the organization.
• Prioritised requests and met deadlines depending on urgency or status, multi-tasking to deliver efficiency and quality.
• Delivered monthly quality reports encompassing information across departments, ensuring metrics were achieved.
• Provided training and resources to new members of the team, conveying the ethos of the company and promoting a positive working environment amongst team members.

Galway, Ireland

• Created daily reports to check on delivery schedules, identify problems as they arise and seek to provide solutions
• Communicated with customers to assure them actions had been put in place to have their order delivered as soon as possible
• Provided monthly Quality Reports to show “On-Time” delivery targets were being met by couriers
• Worked with couriers to implement improvements that made the delivery process better and more efficient

Management And Leadership

Professional Certificate In Social & Cultural Studies / Planning & Organization – Level Ii, Social Studies

Social & Cultural Studies, Social Studies, B

Activities and Societies: Part of the politics society where we held regular debates with school and BOM member to discuss school and.