Analyzed and processed credit requests from all Business Units within predetermined SLAs.Executed maintenance in accounts for all Business Units.Provided customer service and troubleshooting for various inquiries related to billings of North America customers.Offered finance support, both internally and externally, on topics related to billing processes, and handled ad hoc billing adjustments.Retrieved ticket information for service requests from the customer portal and… Show more Analyzed and processed credit requests from all Business Units within predetermined SLAs.Executed maintenance in accounts for all Business Units.Provided customer service and troubleshooting for various inquiries related to billings of North America customers.Offered finance support, both internally and externally, on topics related to billing processes, and handled ad hoc billing adjustments.Retrieved ticket information for service requests from the customer portal and documented challenges and resolutions. Show less

Provided customer service support and managed SAP Software & Solutions.Handled backorder management and analyzed and processed credit requests within predetermined SLAs.Provided ticket support for supply chain and warranties.

STT Contractor (2015-June 2017): Provided customer service and managed SAP Software & Solutions.

Startek International Customer Service Representative (2012-2014) Functions • Opening customer accounts by recording account information. • Maintaining customer records by updating account information. • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.… Show more Startek International Customer Service Representative (2012-2014) Functions • Opening customer accounts by recording account information. • Maintaining customer records by updating account information. • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. • Maintaining financial accounts by processing customer adjustments. • Recommend potential products or services to management by collecting customer information and analyzing customer needs. Show less

Convergys Customer Service Representative (2011 setember2012) Functions • Opening customer accounts by recording account information. • Maintaining customer records by updating account information. • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.… Show more Convergys Customer Service Representative (2011 setember2012) Functions • Opening customer accounts by recording account information. • Maintaining customer records by updating account information. • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. • Maintaining financial accounts by processing customer adjustments. • Recommend potential products or services to management by collecting customer information and analyzing customer needs. Show less