•cover up for back office and key account department•managed challenging situations on behalf of consumer •provide daily reports to Key Account customers regarding their shipments •maintain ownership of calls throughout the lifecycle of a caller's request, including follow ups with escalation team•memorize scripts and products and refer them during calls•identify opportunities for driving sales and revenue of company's existing services, when appropriate

•handle a large volume of inbound and outbound calls in a timely manner•follow commination scripts and use knowledge of the company's services to go off-script ehen necessary•identify customer needs, research issues, resolve complains and provide solutions

trainee