Sofia Pires Email & Phone Number

Nashville, TN, US

Nashville, Tennessee, United States

Greater Nashville Area, TN

• Act as the point of contact between the executives and internal/external clients
• Undertake the tasks of receiving calls, take messages and routing correspondence
• Handle requests and queries appropriately
• Maintain diary, arrange meetings and appointments and provide reminders
• Make travel arrangements
• Take dictation and minutes and accurately enter data

Miami/Fort Lauderdale Area

-Oversee and manage all office procedures and other tasks as assigned by the Executive Director-Answer telephones and transfer to appropriate staff-Create and modify documents using Microsoft Office-Maintain confidentiality in all aspects of client, staff and agency information-Perform general clerical duties to include but not limited to: photocopying.

• Answer incoming reservation calls
• Complete reservation forms and enter cancellations, modifications, and reservations in thecomputerized reservation system
• Run all deposits owed on future reservations.
• Contact Travel Agencies and Guests for appropriate payment
• Responding to all incoming emails in a timely manner
• Communicate to guests when deposits are not going through

• Responsible for coordinating the assignment of guest rooms to ensure that all special requests are accommodated and all reservations are assigned to confirmed accommodations
• Track room/suite inventory availability for all accommodation types and upgrades for subsequent five-day timeline
• Pre-assign arrivals for various types of confirmed accommodations and special requests
• Generate arrival list for "return guests”, package arrivals and pre-register the rooms
• Keep Front Office Manager and other appropriate executives informed when inventory controls need adjusting or when other actions to accommodate guest demands are necessary
• Assist with check-in/check-out of guests, answer phones during high-volume activities, and perform other related guest services activities

• Greeted guests in a friendly and welcoming manner while verifying reservation details upon arrival
• Anticipated and addressed all guests’ needs
• Listened to guests’ concerns and complaints and provide a solution in a timely and efficient manner
• Ensured the privacy, safety and security of all guests by keeping information confidential
• Assigned rooms in a manner that ensures the guests are happy and comfortable with their accommodations
• Posted payments and deposits accordingly

Dorchester, MA

• Acted as a business partner to manage daily senior managers inquiries and requests
• Made room reservations for several meetings and confirmed bookings
• Coordinated with catering services and IT staff to ensure all meetings went as planned
• Directed and coordinated 9 events for 32 interns across the North East including community service events and meetings with the CEO and other executive leaders
• Assisted with the development of Santander US Internship Programs
• Assisted Program Manager with aligning Corporate Development Programs throughout the US organization

Bachelor’S Degree, Marketing

Education record