Sofia Pires Email & Phone Number

Greater New York City Area

Danbury, CT

November 2013 – Present: Director, Business Processes & Systems- Manage the global implementation of a new operating system that will support the growing needs of the business - Lead the business process team in writing requirements and manage end-to-end business processes that are more effective and efficient- Define project scope and deliverables that.

Danbury, CT

February 2012- November 2013: Operations Director, North America (Clients: Unilever, Novartis, Swiss Re, etc.)Overall regional responsibility for day-to-day operations in North America to assure quality, compliance, reporting, resourcing, continuous improvement and revenue generation.- Managed talent recruitment, developed salary and bonus plans.

Brookfield, CT

June 2011- January 2012: Project Manager, Consulting Services- Responsible for ensuring all assigned projects were managed in accordance with the service engagement between Crown and the client. Ensured successful delivery of implementations, consulting projects and built and maintained relations with Crown clients within the region.- Consulted with.

- Achieved operational objectives by contributing information and recommendations to strategic plans and reviews; prepared and completed action plans; implemented processes, productivity, quality, and customer/client-service standards; resolved problems; completed and implemented audits; identified trends; determined system and process improvements.

Managed all country specific project initiatives for the product brands. Developed and maintained project plans, critical path analysis, status reports, project budgets, and timeline deliverables.- Managed 15 projects across the brand portfolio and all global regions; Realized inventory cost savings of $300K and operational efficiencies of $180K- Provided.

The initial point of HR contact for employees, job candidates, affiliates and suppliers. Responsibilities included resolving basic HR questions, issues and concerns specific to benefits and enrollment, time & attendance payroll reporting, policies, procedures and general HR Administration assistance; i.e., coordination of on-boarding/exiting, candidate.

Responsible for operational management, account management, supplier management and quality assurance of the company’s largest and most profitable corporate client.- Retained existing business and secured new business; Portfolio net worth of $27M per annum- Account negotiations: Developed a global service offering (63 countries) with estimated client.

Responsible for all domestic and global mobility/relocation suppliers. Managed supplier quality performance via audits and score card metrics in accordance with contract parameters.- Managed the Request for Proposal and bid process, developed the scope of work and SLA requirements for supplier contracts (9 in total); Participated and managed contract.

Developed/Managed a global expatriate administration team and a visa immigration department (total team size of 30+) which serviced a portfolio of multi-national clients; Client portfolio net worth approximately $20M. - Responsible for the creation of a new operations team and the recruitment/staffing of the entire Americas region; Consistently.

Served as the primary business contact for assigned clients, responsible for overall client satisfaction. - Short-Term International Assignment in Hong Kong- Executed account specific plans and strategies to achieve revenue, volume and profit goals; Client portfolio net worth approximately $18M- Managed a customer service delivery team (team of 12).

Global Leadership Program

Mba, International Business

Bs, International Business