My role as Assistant Manager and Event Coordinator at Ziggi’s Coffee centers around elevating the customer experience and community involvement. Our team has amplified Ziggi's Coffee's local presence by nurturing customer relationships and orchestrating memorable events, which has been instrumental in strengthening the brand's image and loyalty.My expertise in Manufacturing Process Improvement, paired with robust Communication and CRM skills, has enabled me to contribute significantly to our store’s welcoming atmosphere and operational efficiency. These competencies, along with a passion for delivering excellence in every cup, underscore my commitment to fostering a vibrant community hub and driving sustained brand growth at Ziggi’s Coffee.
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Operations CoordinatorChick-Fil-A RestaurantsKaty, Tx, Us
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Assistant ManagerZiggi'S Coffee Feb 2024 - PresentKaty, Texas, United StatesBrand Growth & Outreach: Drive the brand's growth through innovative community outreach and event strategies, positioning Ziggi's Coffee as a key player in the local market. My initiatives have led to measurable improvements in customer engagement and business performance. -
Event CoordinatorZiggi'S Coffee Sep 2023 - PresentKaty, Texas, United StatesStrategic Event Leadership: Spearhead the planning and execution of diverse events that increase community engagement and brand visibility. Successfully align events with business goals, resulting in higher customer retention and strengthened brand recognition.
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BaristaZiggi'S Coffee Aug 2023 - Nov 2023Katy, Texas, United StatesCustomer Experience Excellence: Ensure every customer interaction reflects the highest standards of service, consistently enhancing customer satisfaction and loyalty. My efforts have contributed to a cohesive and positive brand image.
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Field Talent StaffChick-Fil-A Corporate Support Center Nov 2022 - Aug 2023Level 1 -
Hospitality LeadChick-Fil-A Restaurants Nov 2022 - Aug 2023Katy, Texas, United StatesLeadership & Revenue Growth: Led and developed a team of 48+ employees, fostering a collaborative culture that resulted in a 10% increase in sales and pushed annual revenue beyond $10 million.Customer Service Mastery: Established and maintained high standards of customer service, leading to increased customer loyalty and a stronger brand reputation. My comprehensive training programs ensured consistent delivery of top-tier service. -
Lead ManagerChick-Fil-A-Franchise Dec 2019 - Nov 2022Fulshear, Texas, United StatesOperational & Food Safety Excellence:Managed daily operations with a strong focus on service quality, food safety, and operational efficiency. Ensured strict compliance with health regulations, achieving a flawless safety record that bolstered customer trust.
Sofia Ramos Skills
Sofia Ramos Education Details
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Bachelor Of Science - Bs
Frequently Asked Questions about Sofia Ramos
What company does Sofia Ramos work for?
Sofia Ramos works for Chick-Fil-A Restaurants
What is Sofia Ramos's role at the current company?
Sofia Ramos's current role is Operations Coordinator.
What schools did Sofia Ramos attend?
Sofia Ramos attended Texas State University.
What skills is Sofia Ramos known for?
Sofia Ramos has skills like Leadership, Management, Communication, Problem Solving, Training, Process Improvement, Customer Service, Customer Relationship Management, Recruiting, Strategy.
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