Sofia Rodrigues Email & Phone Number

Lisboa, Portugal

ITSM & UI/UX Development: Customized service portal, developed ITSM-focused projects, and analyzed technical requirements to enhance UX/UI.Integration & Automation: Built custom integrations with REST APIs and automated catalog item creation using Flow Designer and Business Rules.Performance Optimization: Enhanced system efficiency by reducing hard-coded scripts and optimizing queries for better performance.Project Portfolio Management (PPM) & Custom Solutions: Delivered PPM and SPM solutions, including resource planning, business rules, and custom feature flows.Agile Methodology, Project Delivery & Testing: Managed projects using Agile to meet deadlines and align deliverables with business goals. Customized the Test Management module using Agile, adapting functionalities to meet team needs.Custom Development & Enhancements: Developed and maintained widgets, service portal elements, and custom UI solutions to streamline processes and reduce manual effort.Client Engagement, Technical Solutions & Problem Solving: Gathered requirements, wrote user stories, delivered tailored ServiceNow-based solutions, researched complex issues, and optimized existing scripts to improve system performance.Projects in Energy, Automation and Consulting sectors.

Caparica

Development of a Web App oriented to the insurance sector that fits the specific requirements of the business.Development of Data Pipelines, dice migration, data curation, business process automation.Identify technology and performance issues through systems logs.Provide support and assistance to the platform users.Research, diagnose, troubleshoot, and identify potential solutions for how to resolve tickets.Research, diagnose and development of solutions for the fulfillment of ticketsCoaching and evaluate trainees in their daily activities and projects.Team leading, Coaching and evaluate trainees in their daily activities and projects (July 2021 - December 2023).

Caparica, Setúbal, Portugal

Caparica, Setúbal, Portugal

Responsible for 2 classes of logical systems with 25 students each. The subject consists in laboratory lessons in state machines, numbers conversion and digital systems.

Preparation for the national exams and elaboration of specific study plans and exercices for the student on mathematics and descriptive geometry.

Lisboa, Portugal