Sofia Rosende Email & Phone Number

Miami, Fl, Us

Miami, Florida, United States

Responsible for US Operations - Eastern Region(MN, MO, KY, OH, IL, WI, MA, CT, NY, NJ, PA, DE, MD, DC, VA, GA, FL & PR)

Los Angeles, California, United States

​Responsible for US Operations - Western Region(CA, WA, OR, NV, NM, AZ, OK & TX) ALTO is a people-first, technology-enabled,community-focused company that helpsreduce crime, risks, and other businessdisruptions to the retail environment; makingemployees & members of the community feelsafer working & shopping in their local stores.

California, United States

​Responsible for US Operations - California Region ​​• ​Successfully implemented the Alliance service thought out California, representing +60% of the business, leading to expanding the coverage of ALTO Alliance to more than 25 new major cities in the US• ​​Lead our Customer Success ​& Legal Support teams in the greater Los Angeles, San Francisco, Bay Area, Sacramento markets• ​Implemented all new company pilot programs in retail pharmacy, grocery, and wholesale segments ​Other Key accomplishments ​​• ​​Created and led ​preventive strategies to reduce and measure the operational impact of COVID 19 ​on our customers' retail locations • ​​Led and developed strategic action plans to minimize the impact of lootings during civil unrest and achieve accountability• Built strategic alliances within San Francisco DA's office & Law Enforcement Agencies to reduce retail crime and protect local businesses and the community • All the above leading ALTO US to win the Solution Provider Partner​ award of the year, from LP Magazine, in 2020 ​

Los Angeles, California, United States

Operations leader of ALTO Alliance • Successfully developed and implemented all ALTO Alliance's customers pilot programs, increasing the size of the operations x20 in 18 months• Build, lead and manage the Customer Success and Legal Support teams• As the primary point of contact with customers, creating reporting tools for efficient and on-time external reportingLed prioritization and implementation of key business process improvements throughout the organization & for our customers • Created and led the SOP of the company, managing the team that executed all retail, loss prevention, and legal activities for our customers• Lead more than 30 innovation initiatives to develop the Alliance product, including the operational implementation of the in-house developed reporting App• Develop a partnership program with +50 Law Enforcement departments and Regional Asset Protection teams to build, develop, and execute action plans to improve the safety of the stores of our customers and the community As the "Right hand of the COO" planned & implemented the roll out of the first expansion of ALTO Alliance in the US• Recruit, hire and train new talents in the organization, including, Directors, Attorneys, and Customer Succes Specialist in five new metro areas

Provincia De Santiago, Chile

Manage key accounts (retail, banking, mining industries) Oversee and lead operational teams. Work collaboratively with the CEO, COO, and colleagues to develop the company's core products. Lead strategic projects of innovation.------Gestión de grandes cuentas (industrial de retail, banca, mineria, otros). Liderar y supervisar equipo de operaciones. Colaborar con CEO y COO en el desarrollo de los productos y servicios centrales de la compañía. Responsable de liderar proyectos estratégicos de innovación.

Santiago, Chile

Responsible for the implementation of Inmune’s / Alto’s model in more than 25 accounts, developing projects in areas of mining, transportation, finance, services, among others. In charge of leading the relationship with different partners and ensuring the success of the project. Coordination of teams, monitoring of actions and presentation of progress reports. Achieving the 133% growth of the client portfolio in 2 years. ------KAM de cuentas en rubros de minería, transporte, financiero, servicios, entre otros, llevando la relación con distintas contrapartes y velando por el éxito del proyecto. Coordinación de equipos, seguimiento de acciones, presentación de informes de avances.

Chile

Member of the founding team of ALTO's solution Inmune, aimed to reduce absenteeism, by analyzing data, together with educating and supporting companies and their people, to increase productivity and create healthy workplaces. Responsible for advising Human Resources, Operations, and Trade Unions in labor law and social security, along with managing contracts and their respective payment statements. Particular accomplishment: training the Courts of Justice throughout Chile on sick leaves.------Parte del equipo fundador de Inmune Empleadores. Responsable de asesorar a las Gerencias de RRHH, Operaciones y Sindicatos en derecho laboral y de seguridad social, junto con gestionar contratos y sus respectivos estados de pago. Especial desafío en capacitar a los tribunales de justicia del Poder Judicial a lo largo de todo Chile.

Santiago, Chile

Responsible for tracking and monitoring all criminal cases related to fraud, theft and reception of automobiles for the insurance industry and PROSE-CHILE (more than 50 causes).------Responsable de realizar seguimiento y monitoreo de todas las causas penales relacionadas al fraude, robo y receptación de automóviles para la industria aseguradora y PROSE-CHILE (más de 50 causas).

Especialización en asesorías y gestiones administrativas en materia civil, redacción de contratos y gestiones en Conservador de Bienes Raíces y Notarías (más de 100 casos).

Attorney / Abogado, Derecho

Activities and Societies: Capitán Selección de Fútbol Abogado con excelente nivel de inglés oral y escrito.

Bachiller En Humanidades, Programa De Excelencia En Bachillerato

Diplomado En Prueba Y Litigación Adversarial En El Proceso Penal, Derecho Penal

El diplomado de Prueba en el Proceso Penal Acusatorio contempla los capacitación en todos los temas relacionados con la prueba en nuestro.

Diplomado Internacional Seguros De Vehículos Motorizados, Derecho De Seguros