Sofia Santos Email & Phone Number

Lisboa, Portugal

• Managed the QA team's Kanban Board on Jira for 5 development teams, improving organization and procedures while transitioning to Agile methods.
• Analysed user stories and authored test cases, performing exploratory, functional, and regression tests on both mobile applications and back-office systems.
• Coached the QA team and implemented new Agile procedures to streamline workflows and enhance productivity.

Lisboa, Portugal

• Organize and optimize the testing team for 6 development teams of Toyota Motor Europe's E-commerce platform using Agile methodology and Scrum framework. Prioritized tasks, evaluated team performance and improved.
• Collaborated with Product Owners and Business Analysts to analyze and plan client requests during the product lifecycle. Improved acceptance criteria writing using Gherkin language and supported User Stories analysis.
• Developed and implemented effective testing procedures tailored to specific situations, resulting in increased efficiency and accuracy. Created Test Plans, Reports and led meetings.
• Conducted customer feedback analysis and reports as well as country-specific product verification.
• Successfully identified team needs and requirements, verified and approved clients' invoices. Interviewed and trained candidates while providing ongoing coaching and guidance to team members.

Lisboa

• Utilized Agile methodology and Scrum framework while utilizing Jira and Confluence, collaborating closely with BA's, PO's, and Dev's throughout the entire product lifecycle.
• Conducted UX/UI analysis and executed exploratory, functional, and regression tests across multiple browsers and devices, including admin tools.
• Created test cases in Gherkin and produced technical documentation for streamlined operations.

Fundão, Castelo Branco, Portugal

Test Manager @ EmakinaE-commerce, Web Applications and Mobile Applications

Mestrado, Bioengenharia

Licenciatura, Bioengenharia