Sofia Santos Email & Phone Number

Kitchener, Ontario, Canada

- Accurately processes and maintains organized records for 400+ customers with no missed income - Improving methods of completing tasks to save time and reduce costs for the business For example: Previously we would go through and match every customers withdrawal amount to the bank template for changes, now I create IF functions and use Conditional Formatting in Excel to let me know if there is an adjustment I need to make- Prioritize assignments and complete them within deadlines Including: calculating costs, adjusting accounts, processing monthly withdrawals, creating costume invoices, and answering emails- Create excel sheets using tools like PivotTables and VLOOKUP to efficiently access data and create invoices for tuition and costuming - Use professional verbal and written communication skills to communicate with customers about enrolment, finances, or inquiries

Kitchener, Ontario, Canada

- Plan and execute lessons for 4 classes per week in various dance styles including jazz, ballet, acro, lyrical, and contemporary to improve skill and prevent injury - Adjust my teaching style to optimize results for the specific team I am working with - Create connections with my students to develop a form of trust - Work in a team-based environment with my co-workers to uphold quality of the dance studio- Prepared successful performances for dancers competitive season ages 5-10

Waterloo, Ontario, Canada

- Memorized and presented given medical curriculum while applying my own education - Applied the knowledge taught in lessons by leading engaging activities for students- Worked with fellow employees to adjust a lesson or activity that would increase learning for the students- Created impactful relationships with students and parents

Toronto, Ontario, Canada

- Protected customers by regularly sanitizing counters and work area's- Implemented the "LATTE" method to handle customer complaints- Memorized official and non-official drinks to serve all customers- Trained new Starbucks employees with confidence and encouragement

Kitchener, Ontario, Canada

- Maintained a clean and sanitized work area to maximize safety and productivity- Trained new employees to the managers standards until they were confident alone- Created a positive work environment between employees by always contributing my part and completing tasks that needed to be done before being told

Kitchener, Ontario, Canada

- Ensured all protocols were followed to keep everyone healthy and safe whilst in a pandemic - Created and lead engaging activities for students- Worked with my team to ensure the protocols and activities were in the students best interest

Kitchener, Ontario, Canada

- Demonstrated products and business opportunities to other women- Consistently sold more products making my sales greater each month- Created long-term relationships with clients