Account Manager
Current
Jan 2021 - Present
AeroLeads people directory · profile
Sofia Santos Email & Phone Number
Account Manager
at
VGW
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Account Manager
Location
Toronto, Ontario, Canada
Company size
Who is Sofia Santos? Overview
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Quick answer
Sofia Santos is listed as Account Manager at VGW, a with 329 employees, based in Toronto, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Sofia Santos.
Sofia Santos previously worked as Senior Guest Specialist at Booking.Com and Customer Service Specialist at Booking.Com. Sofia Santos holds Diploma, Hospitality Management from Seneca College Of Applied Arts And Technology.
Company email context
Email format at VGW
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VGW
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Profile bio
About Sofia Santos
When I was 24 years old, I decided to pursue one of my biggest bucket list items; Move to Europe. At that time I had finished college and was set on finally living in Portugal for a year, during my time there I not only found 2 forms of employment, I also achieved another bucket list item and completed a month long Euro Trip. Some may think that a trip is simply a fun experience, but it revealed and taught me a great deal about the multiple countries and cultures I travelled to but also about myself, and for that reason I believe travelling is one of the greatest opportunities to pursue when we get the chance.Since then I have been determined to push myself, even when it intimidates me, to continue on my journey of accomplishing all the items on that list.I am passionate about travel, family time, the environment, and of course being kind. I have been in the customer service industry for over 8 years and pride myself on making a difference in someone's day through excellent customer service. My most recent position as a customer service supervisor, has taught me that I enjoy coaching and guiding colleagues and that my sense of ownership and leadership have grown tremendously.I am currently open to career opportunities and determined to find a job that will bring me joy and fulfilment. If you’d like to learn more about how my services can help your company, please reach out to me.
Current workplace
Sofia Santos's current company
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7 roles
Sofia Santos work experience
A career timeline built from the work history available for this profile.
Senior Guest Specialist
-Managed and resolved high risk issues with guests at an international level via escalated calls-Negotiated favorable solutions through effective problem solving-Communicated openly between accommodation partners and guests to resolve issues via phone and email with a positive and attentive attitude-Empowered customer service agents by coaching them on company policies in order for them to make decisions to support guests requests to the best of their ability -Cataloged excellent documentation to support effective communication among colleaguesCollaborated with colleagues through peer learning, feedback and constructive criticism to achieve a high performing team environment-Organizing and taking part in new projects and tests. Presented at a learning exchange held between departments-Exceeded KPI performances beyond standards through efficiency and excellent customer service
May 2018 - Sep 2020
Customer Service Specialist
Fast paced call center environment where we deliver excellent customer service to our millions of bookers. Challenging cases where we deal with various questions and concerns and use our resources to find the best possible solutions.
Apr 2017 - May 2018
Server
-Drove exceptional customer service to customers and resolving any complaints-Organized seating plan and proper rotation among servers on duty-Served guests with a positive and inviting attitude-Able to handle and serve large groups while working with co-workers-Overcame guest complaints with beneficial solutions
Oct 2016 - Aug 2017
Operations Manager
Party Hostel Lisbon
Apr 2015 - Jul 2015
Hostess
Oct 2014 - Jul 2015
Server
May 2012 - Jul 2014
Team & coworkers
Colleagues at VGW
Other employees you can reach at vgw.co. View company contacts for 329 employees →
DP
D'Andre Pulliam
Colleague at VgwChicago, Illinois, United States
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CR
Candice Rivers
Colleague at VgwPerth, Western Australia, Australia
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RL
Richie Ly
Colleague at VgwToronto, Ontario, Canada
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DS
Diana Stewart
Colleague at VgwScarborough, Ontario, Canada
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SG
Sara Gonzalez
Colleague at VgwToronto, Ontario, Canada
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WJ
Wong Juliana
Colleague at VgwDhaka, Bangladesh
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MA
Mark Anthony Dingding
Colleague at VgwLas Piñas, National Capital Region, Philippines
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KV
Kristina Velasco
Colleague at VgwPhilippines
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AG
Ana Guerrero
Colleague at VgwToronto, Ontario, Canada
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LN
Luz Nadal
Colleague at VgwValencia, Valencian Community, Spain
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D'Andre Pulliam
Colleague at VgwChicago, Illinois, United States
View →
CR
Candice Rivers
Colleague at VgwPerth, Western Australia, Australia
View →
RL
Richie Ly
Colleague at VgwToronto, Ontario, Canada
View →
DS
Diana Stewart
Colleague at VgwScarborough, Ontario, Canada
View →
SG
Sara Gonzalez
Colleague at VgwToronto, Ontario, Canada
View →
WJ
Wong Juliana
Colleague at VgwDhaka, Bangladesh
View →
MA
Mark Anthony Dingding
Colleague at VgwLas Piñas, National Capital Region, Philippines
View →
KV
Kristina Velasco
Colleague at VgwPhilippines
View →
AG
Ana Guerrero
Colleague at VgwToronto, Ontario, Canada
View →
LN
Luz Nadal
Colleague at VgwValencia, Valencian Community, Spain
View →
1 education record
Sofia Santos education
FAQ
Frequently asked questions about Sofia Santos
Quick answers generated from the profile data available on this page.
What company does Sofia Santos work for?
Sofia Santos works for VGW.
What is Sofia Santos's role at VGW?
Sofia Santos is listed as Account Manager at VGW.
Where is Sofia Santos based?
Sofia Santos is based in Toronto, Ontario, Canada while working with VGW.
What companies has Sofia Santos worked for?
Sofia Santos has worked for Vgw, Booking.Com, Boston Pizza International Inc, Party Hostel Lisbon, and Hard Rock Cafe.
Who are Sofia Santos's colleagues at VGW?
Sofia Santos's colleagues at VGW include D'Andre Pulliam, Candice Rivers, Richie Ly, Diana Stewart, and Sara Gonzalez.
How can I contact Sofia Santos?
You can use AeroLeads to view verified contact signals for Sofia Santos at VGW, including work email, phone, and LinkedIn data when available.
What schools did Sofia Santos attend?
Sofia Santos holds Diploma, Hospitality Management from Seneca College Of Applied Arts And Technology.
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