▷ Building and maintaining strong relationships with clients by providing excellent customer service, addressing concerns, and resolving issues▷ Understanding and anticipating the needs of clients and providing solutions that align with their goals ▷ Managing and tracking client accounts, ensuring accurate and up-to-date information is maintained in internal systems▷ Conducting regular check-ins with clients to assess their satisfaction, identify areas for improvement, and communicate product updates▷ Collaborating with cross-functional teams to ensure client needs are being met▷Providing training and support to clients to help them maximize the value of the service▷ Developing and executing strategies to increase client retention and satisfaction▷ Analyzing and reporting on client usage and engagement data to identify trends and opportunities for improvement.

▷ Developing and implementing a content strategy that aligns with business goals and target audience needs▷ Creating and managing a content calendar to ensure timely and consistent delivery of high-quality content across various channels and formats▷ Collaborating with internal teams to create, edit, and publish high-quality customer service content▷ Ensuring all content is optimized for internal search engines (SEO) and adheres to brand voice and style guidelines.

▷ Working to build and expand our customer service strategy▷ Managing day-to-day operations, leadership, data analysis, goal setting, career development, performance management, and process improvement for a team of 15 customer service assistants▷ Developing and driving new customer service strategies to improve AHT, CSAT, FCR, NPS, SLA▷ Building and driving initiatives to help scale revenue through upgrades▷ Identify initiatives to maintain and manage customer expectations and satisfaction, as well as encourage service usage and growth.

▷ Technical support for consumers and businesses▷ Scaling revenue through upgrades▷ Managing all incoming customer queries and questions ▷ Providing the appropriate service and information or referring clients to another department▷ Resolving customer complaints and issuing refunds as needed.