Director Of Operations
Current
Apr 2024 - Present
AeroLeads people directory · profile
Sofia Fernandes Email & Phone Number
Director of Operations | Transforming Challenges into Opportunities | Streamlining Processes for Success
at
Minuttia
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Director of Operations | Transforming Challenges into Opportunities | Streamlining Processes for Success
Location
Lisbon, Lisbon, Portugal
Company size
Who is Sofia Fernandes? Overview
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Quick answer
Sofia Fernandes is listed as Director of Operations | Transforming Challenges into Opportunities | Streamlining Processes for Success at Minuttia, a company with 5 employees, based in Lisbon, Lisbon, Portugal. AeroLeads shows a matched LinkedIn profile for Sofia Fernandes.
Sofia Fernandes previously worked as Director of Operations at Minuttia and Operations Lead at Minuttia. Sofia Fernandes holds Bachelor Of Arts - Ba, Art History, Criticism And Conservation from Faculdade De Letras Da Universidade De Lisboa.
Company email context
Email format at Minuttia
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Minuttia
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Profile bio
About Sofia Fernandes
Hi, I'm Sofia Fernandes, Director of Operations @Minuttia, based in Lisbon, Portugal. 👋With over 9 years of experience in customer success and operations management, I have a passion for helping companies reduce their churn and scale their revenue by offering world-class customer experiences. In my role at Minuttia, I am responsible for ensuring that our teams have a positive experience and that their needs are met in a timely and efficient manner. I am always looking for ways to improve our processes and make a positive impact on our clients businesses. I am excited to connect with others in the industry and learn from their experiences.
Current workplace
Sofia Fernandes's current company
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Minuttia
6 roles
Sofia Fernandes work experience
A career timeline built from the work history available for this profile.
Operations Lead
Jan 2024 - May 2024
Client Success Specialist
▷ Building and maintaining strong relationships with clients by providing excellent customer service, addressing concerns, and resolving issues▷ Understanding and anticipating the needs of clients and providing solutions that align with their goals ▷ Managing and tracking client accounts, ensuring accurate and up-to-date information is maintained in.
Apr 2023 - Dec 2023
Content Manager
▷ Developing and implementing a content strategy that aligns with business goals and target audience needs▷ Creating and managing a content calendar to ensure timely and consistent delivery of high-quality content across various channels and formats▷ Collaborating with internal teams to create, edit, and publish high-quality customer service content▷.
Jun 2022 - Apr 2023
Customer Service Team Lead
▷ Working to build and expand our customer service strategy▷ Managing day-to-day operations, leadership, data analysis, goal setting, career development, performance management, and process improvement for a team of 15 customer service assistants▷ Developing and driving new customer service strategies to improve AHT, CSAT, FCR, NPS, SLA▷ Building and.
Jul 2016 - Apr 2023
Customer Service Assistant
▷ Technical support for consumers and businesses▷ Scaling revenue through upgrades▷ Managing all incoming customer queries and questions ▷ Providing the appropriate service and information or referring clients to another department▷ Resolving customer complaints and issuing refunds as needed.
May 2015 - Jul 2016
Team & coworkers
Colleagues at Minuttia
Other employees you can reach at minuttia.com. View company contacts for 5 employees →
GC
George Chasiotis
Colleague at MinuttiaGreece, Greece
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AC
Adrian Chirila
Colleague at MinuttiaBrasov Metropolitan Area, Romania
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SM
Sheena Muirden
Colleague at MinuttiaJeffreys Bay, Eastern Cape, South Africa, South Africa
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OP
Ody Pavlidis
Colleague at MinuttiaUnited States, United States
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AD
Antonis Dimitriou
Colleague at MinuttiaThessaloniki Metropolitan Area, Greece
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MR
Milica Radovanovic
Colleague at MinuttiaNovi Sad, Vojvodina, Serbia, Serbia
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PO
Praise Olarinde
Colleague at MinuttiaNigeria, Nigeria
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NĐ
Nikola Đorđević
Colleague at MinuttiaBelgrade, Serbia, Serbia
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George Chasiotis
Colleague at MinuttiaGreece, Greece
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AC
Adrian Chirila
Colleague at MinuttiaBrasov Metropolitan Area, Romania
View →
SM
Sheena Muirden
Colleague at MinuttiaJeffreys Bay, Eastern Cape, South Africa, South Africa
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OP
Ody Pavlidis
Colleague at MinuttiaUnited States, United States
View →
AD
Antonis Dimitriou
Colleague at MinuttiaThessaloniki Metropolitan Area, Greece
View →
MR
Milica Radovanovic
Colleague at MinuttiaNovi Sad, Vojvodina, Serbia, Serbia
View →
PO
Praise Olarinde
Colleague at MinuttiaNigeria, Nigeria
View →
NĐ
Nikola Đorđević
Colleague at MinuttiaBelgrade, Serbia, Serbia
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1 education record
Sofia Fernandes education
FAQ
Frequently asked questions about Sofia Fernandes
Quick answers generated from the profile data available on this page.
What company does Sofia Fernandes work for?
Sofia Fernandes works for Minuttia.
What is Sofia Fernandes's role at Minuttia?
Sofia Fernandes is listed as Director of Operations | Transforming Challenges into Opportunities | Streamlining Processes for Success at Minuttia.
Where is Sofia Fernandes based?
Sofia Fernandes is based in Lisbon, Lisbon, Portugal while working with Minuttia.
What companies has Sofia Fernandes worked for?
Sofia Fernandes has worked for Minuttia and Nos Sgps.
Who are Sofia Fernandes's colleagues at Minuttia?
Sofia Fernandes's colleagues at Minuttia include George Chasiotis, Adrian Chirila, Sheena Muirden, Ody Pavlidis, and Antonis Dimitriou.
How can I contact Sofia Fernandes?
You can use AeroLeads to view verified contact signals for Sofia Fernandes at Minuttia, including work email, phone, and LinkedIn data when available.
What schools did Sofia Fernandes attend?
Sofia Fernandes holds Bachelor Of Arts - Ba, Art History, Criticism And Conservation from Faculdade De Letras Da Universidade De Lisboa.
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