Sofia Teixeira Email & Phone Number

Accountable for our Customer experience in the Policy administration team and create a culture of customer centric mindset which can allow Hiscox to differentiate in the market  Ensure the team understands the company vision and team mission and can put it in practice on the day to day  Be the owner of the Quality standards of Hiscox and keep tight control of the work performed by the team  Manage daily performance of the team… Show more Accountable for our Customer experience in the Policy administration team and create a culture of customer centric mindset which can allow Hiscox to differentiate in the market  Ensure the team understands the company vision and team mission and can put it in practice on the day to day  Be the owner of the Quality standards of Hiscox and keep tight control of the work performed by the team  Manage daily performance of the team and be available and visible to staff in the workplace. Delivering, monitoring, maintaining and improving the team’s KPIs and SLA´s Show less

Lisboa E Região, Portugal

Lisboa

Lisboa E Região, Portugal

Handle all tasks related to cash payments processing (SEPA /SWIFT) Ensure the accurate and timely execution of activity during the day until closing; Comply with accurately follow the standard / specific procedures; Interact with various interlocutors in different countries; compliance

Lisboa

Lisboa E Região, Portugal

Guarantee continuous monitoring of the attainment of the team goals, by managing, helping and motivating the team, also ensuring a constant high-level performance.Support clients before, during and after the sales process.Develop action plans for continuous improvement.Monitor team activities (quality, job completeness and deadlineProduce activity KPIs (Key Performance Indicator) and dashboards Provide continual evaluation and improvement of processes and procedures… Show more Guarantee continuous monitoring of the attainment of the team goals, by managing, helping and motivating the team, also ensuring a constant high-level performance.Support clients before, during and after the sales process.Develop action plans for continuous improvement.Monitor team activities (quality, job completeness and deadlineProduce activity KPIs (Key Performance Indicator) and dashboards Provide continual evaluation and improvement of processes and procedures Support daily operations through operational oversight and analysis, assuring all requests are processed within agreed SLA/KPIEnsure Customer Satisfaction: ensure everyone in the team has a customer-first mentalityManage scheduling, attendance, and general administration tasks Show less

Lisboa E Região, Portugal

Lisboa E Região, Portugal