Sofia Torres Email & Phone Number

Lisbon Metropolitan Area

- Select, negotiate and manage relationships with travel agencies and hotels, ensuring a good quality price ratio when purchasing/booking trips and a accommodations.- Implement and manage the policies defined with regards to the company's fleet ensuring the connection with the external company responsable for its integrated management.- Control and purchase office supplies, consumables, furniture, hygiene and comfort products for all offices nationwide, ensuring negotiation and better choice of suppliers.- Ensure the management of needs and good maintenance of the company's facilities nationwide.- Management of the nationwide corporation properties.- Organization of catering services and coffee breaks for headquarters meetings and events when required.- Archive of all relevant documentation affecting my area of ​​activity.- Comply with the guidelines contained in the quality & environmental management system documents approved and applicable to the area of ​​my activity.- Renewal management and approval of all insurances related to the physical safety of employees and the company.-Reception team leader.

Lisbon Metropolitan Area

Surrey Quays, London Area, United Kingdom

▪Customer care and support via phone, email and live chat▪Online Order Management▪ Filter between customer and customer service central offices▪ Ensure customer satisfaction and loyalty during their purchase process in the store and online▪ Resolution of incidents and claims.▪ Liaison between the client and the company, deriving the information to the departmentscorresponding▪ Direct management with the customer loyalty department on C&C orders.▪ Assisting the team in maximising the stores & the online sales and profitability. Along with dealing and advising the customers on all platforms; and handling their social media. Keeping a track of their logistics and educating myself about their products and usability.

Surrey Quays, London Area, United Kingdom

•Meeting and greeting customers•Advising customers on technical product•Reception Assistant •Sorting all phone online reservations & customer enquiries•Organising 3 sectors following plans and building the products layout

Lisboa E Região, Portugal

• Welcome & escort clients and visitors to meeting rooms on arrival at the reception • Communicate client and visitors arrival to relevant stakeholders • Arrange meeting rooms as required by Management team, and ensure that relevant information / document packages were prepared for use during meetings • Promptly handle / coordinate multi incoming calls and email enquiries • Financial support to the Accounting department by handling bookkeeping records and monitoring and collecting receivables • Translation of technical documents from / to Portuguese and English • Management and distribution of correspondence and ensure that archive is kept up-to-date and complete • Bank deposits• Filing of VISA application processes with variety of Embassies • Registration of official documents / paperwork with ministries of Foreign Affairs, Portuguese Justice Campus and Citizen’s Bureau)

Lisboa E Região, Portugal

• Welcome patients on arrival at the reception and escort them to waiting room • Communicate patients’ arrival to respective team• Book appointments for new patients and follow-up with regular patients based on the last appointment made• Manage different teams agendas

Lisboa E Região, Portugal

• Welcome clients and visitors at the reception• Answering and forwarding phone calls• Communicate new clients and visitors arrival and introduce to personal trainers• Manage courts booking and PT & teachers’ agendas • Manage therapy massage schedule • Ensure all areas were kept tidy and clean• Registering and processing membership, monthly fees and courts / swimming pool use payments

Lisboa E Região, Portugal

• Meeting and greeting clients• Answering phone calls• Booking direct rentals• Delivering, receiving and checking vehicles

Lisboa E Região, Portugal

• Booking reservations by phone • Presenting monthly reservations reports

Bsc. Hons. Sport Sciences, University

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Communication Technologies Course, High School