Sofia Ureña Email & Phone Number

Alajuela, Alajuela, Costa Rica

CooperSurgical is a market leader in the development,production, and marketing of medical devices used to promote women's health careand minimally invasive surgery. It is an exciting, ever-evolving, and market thattouches all our lives

Created SOS’s, SOP’s, and step-by-step process documentation.Communicated to stakeholders via email announcements and changes of the processes.Collaborated with project teams and subject matter experts to develop training materials and resources.Designed and delivered training programs to educate stakeholders on changes.Coordinated, trained and coached new staff members with the most up to date documentation and processes.

Executed key operational components of the end-to-end recruitment and onboarding processes including coordination and logistics, offer documentation generation and management, and pre-boarding documentation management.Provided onboarding support and coordination for candidates, hiring managers and new hires including providing access to relevant tools, technologies, personnel, and events.Ensured process alignment to country legal and privacy-related requirements and delivery against agreed SLA's/KPI's for recruitment and onboarding processes.Supported Recruiters and Hiring Managers in generating and sending offers and contracts to candidates, as well as sending disposition and other correspondence as needed.Ensured confidentiality of all personnel, office, and employment records

Heredia, Costa Rica

Handled customer complaints with empathy and composure.Maintained and ensured accuracy of internal reports and records.Handled and responded to customers inquiries in all forms (email, phone, chats) daily.Served as point of communication for ground services personnel and assisted in completion of after hours requests.Built and maintained rapport with

Heredia, Costa Rica

Proactively participated in meetings and helped creating new practices.Processed a range of documentation and entered information into databases.Trained, coached, and supervised new staff members.Ensured compliance with the company policies to achieve production goals and provided honest and appropriate feedback to the team.Provided fast and friendly customer support over the phone to 100+ customers daily.