Sofía Ureña Vargas Email & Phone Number

Costa Rica

At TransUnion, I serve as a Fraud Resolutions Service Voice Agent, specializing in delivering comprehensive fraud response services and technical support within the financial sector. Key responsibilities include:Conducting thorough financial analysis of customer data to mitigate fraud risks.Managing Salesforce to track and enhance customer interactions and resolutions.Performing identity verification and managing data breach incidents.Providing technical support for credit monitoring platforms.Developing, documenting, and designing training programs for departmental skill enhancement.Evaluating agent interactions to ensure strict adherence to company guidelines, regulatory requirements, and industry best practices.My role requires meticulous attention to detail and a deep commitment to safeguarding financial integrity and customer trust.

Costa Rica

As an Insurance Administrative Assistant, I played a pivotal role in ensuring efficient administrative operations within the insurance sector. My responsibilities encompassed a range of critical tasks aimed at maintaining organizational compliance, managing client portfolios, and optimizing data integrity. Key contributions and responsibilities included:Incident Record Closure: Ensured the timely closure of all resolved and confirmed incident records, maintaining accurate and up-to-date documentation.Data Entry: Executed precise and efficient data entry tasks, supporting various administrative and operational needs.Compliance Assistance: Assisted in ensuring compliance with industry regulations and standards, particularly in areas of documentation and client management.Document Management (KYC): Managed Know Your Customer (KYC) documentation, ensuring accuracy and compliance with regulatory requirements.Client Portfolio Management: Oversaw the management of client portfolios, ensuring all client information was current and accurately recorded.Billing Management: Administered billing processes, ensuring timely and accurate invoicing and payment tracking.AS/400 System Management: Utilized the AS/400 system to manage administrative and operational tasks efficiently.My tenure in this role honed my skills in administration, compliance, and client management, preparing me to contribute effectively to dynamic and fast-paced environments.

Costa Rica

At Capital One Retail Fraud, Sykes, I served as a Customer Protection Resolution Voice Agent, specializing in fraud prevention and dispute resolution within the financial sector. Key responsibilities included:Spearheading fraud prevention efforts to safeguard customer accounts.Acting as a disputes specialist to resolve account discrepancies efficiently.Addressing cases of identity theft and managing Account Take Over (ATO) incidents.Executing Know Your Customer (KYC) protocols and identity verification processes.My role demanded keen attention to detail and a proactive approach to protecting customer interests and financial security.

Certification, Excel, Intermediate

Other, Administración Aduanera Y Comercio Exterior