Sofia Urrutia-Lopez Email & Phone Number

Stevenson, WA, US

• Develops and manages a database of users and maintains regular communication channels via phone, email, text, and face-to-face interactions.
• Oversees and coordinates advocacy initiatives within the local region
• Assists in crafting written materials for the public, publications, e-newsletters, and more
• Establishes a network of community experts and leaders to aid in problem-solving and knowledge sharing
• Conducts outreach to diverse groups including: businesses, educational institutions, and non-profit organizations.
• Recruits and trains activists to testify at public hearings, write comment letters, and letters to the editors

Stabler, WA

• Managed enrollment, billing, and communication to facilitate smooth onboarding for families.
• Maintained donor databases and conducted outreach to support fundraising initiatives.
• Kept staff, families, and Board of Directors updated on operational changes and policies.
• Addressed and escalated family inquiries promptly via email, phone, or in person.
• Developed marketing materials, press releases, and grant proposals to advance organizational objectives.
• Worked closely with board members and board subcommittees to create communications amongst staff members and families

Stabler, Washington

Remote

• Provided prompt technical support to customers through multiple channels.
• Conducted thorough troubleshooting to address complex technical issues effectively.
• Facilitated training for new team members and promoted a positive work culture.
• Served as a communication bridge between customers and internal teams for escalating critical issues.
• Oversaw a knowledge base project to optimize team performance and enhance customer experience.
• Collaborated with cross-functional teams to address website outages and respond to urgent customer inquiries.

Cascade Locks, Oregon

• Organized meetings and coordinated projects between stakeholders and community members.
• Researched and developed project strategies, including a comprehensive 5-year Strategic Plan.
• Provided administrative support, including website maintenance and social media management.
• Created content for marketing materials, press releases, and online platforms.
• Responded to inquiries via website and telephone daily, ensuring timely resolution of questions and issues.

Stevenson, WA

• Designed and developed high-quality, informative content for social media, website, advertisements, press releases, and sell sheets, including proofreading and editing.
• Created comprehensive media activity reports on a weekly, monthly, quarterly, and annual basis.
• Collaborated with General Manager, Brewery staff, and employees to brainstorm and implement new ideas and strategies.
• Engaged with customers daily, both in person and online, managing day-to-day operations and redirecting urgent queries to managers as needed.
• Organized and managed social media giveaways and contests, tracking engagement and outcomes.
• Represented the company as a liaison between clients at multiple events, ensuring effective communication and relationship-building.

Cascade Locks, Oregon

• Generated and published engaging content across various social media platforms.
• Collaborated with stakeholders to maintain brand consistency and ensure effective communication.
• Managed contests and giveaways to boost audience engagement.
• Monitored and analyzed social media metrics to optimize performance and strategy.