Sofia Valentin Email & Phone Number

Stockholm, Se

Stockholm, Stockholm County, Sweden

Stockholm, Sweden

My entire career has been about trying to create a positive customer experience. I learned early that, without satisfied customers, very few companies can survive. At Customer Experience First we have over 20 years of experience in helping companies create better customer experiences and get satisfied customers. After working with major international retail chains in Spain, Germany, Sweden, Portugal, Poland and Russia, the answers have become easier and easier to find. It is not particularly difficult to create a really good customer experience, it´s only about knowing what the customer wants.Customer Experience First knows how to create better customer experiences and how to build a working organization that can deliver what the customer actually wants, regardless of channel, product, customer or country.

Founder and Managing Director at Daymaker International. Daymaker are experts in measuring, analyzing and improving customer experience. By using different survey methods like Customer Experience survye, Mystery Shopping, Exit interviews, Customer Satisfaction surveys etc and a unique follow-up and analysis tool, Daymaker measures the whole process of actions and interactions between customer and sales attendants, from customers first entering the physical store, calling a contact center, shopping online, using Facebook, to leaving with a completed purchase. The data and experiences of these visits, from different channels, are carefully analyzed and evaluated and results in a concrete action plan on how to improve customer experience.

Warsaw, Masovian District, Poland

The Scandinavian-Polish Chamber of Commerce (SPCC) is an association created by business people and entrepreneurs associated with Scandinavia. SPCC's head office is located in Warsaw, but the organization is active in the whole country. Since the beginning of 2015, SPCC has its regional office in Gdynia. Additionally the Chamber has its representatives in Cracow and Szczecin, however SPCC is also active in Wroclaw and Poznan. Currently, SPCC brings together over 400 members and is one of the largest bilateral chambers in Poland. Membership in the Chamber gives plenty of networking opportunities with an elite group of high-performing managers of Nordic companies and is also a good way of finding inspiration for everyone who would like to expand their business.

Warsaw, Masovian District, Poland

The objectives of SBC are promoting the Polish-Swedish economic and business co-operation as well as integrating the management of the companies with Swedish share capital and the companies co-operating with Sweden in order to exchange experiences. SBC also take care of Swedish traditions by arranging several events such as Sankta Lucia, Midsummer, Crayfish parties etc. Another important part are also meetings with personalities in the field of Swedish culture.

Warsaw, Masovian District, Poland

MONIER is one of the leading roofing companies worldwide, with offices in 40 countries. Supplying quality roofing products and developing innovative ones for sustainable building. Monier Nordic and Baltic has 400 employees and 9 factories in 5 countries. Some of the well know brands are Vittinge, Dantegl, B&C, Jönåker, Ormax, Est-Stein, KDN and Hollander.