Sofia Wang Email & Phone Number

Taipei City, Taiwan

Taipei City, Taiwan

-Manage clients integration projects (end to end service)-Develop and maintain workflow and SOP-Technical support for existing client -Assist critical issue debugging-Collect and analyze issues for development team -Co-work with other departments to ensure successful integration-Work with development team and content providers

Taipei City, Taiwan

-Manage Philippines office customer account, supporting local team with customer relations -Assist chairman with routine management-Review end to end operation, from sales numbers, project execution to company revenue -Create company operation reports -Systemize operation management -Co-work with accounting department -Assist bank relative issue

Paraguay

-Participate in deep discussions to ensure solutions are designed for successful on marketing-Engage with Director to translate business needs into operational plans-Analyze and present operational reviews to customer leadership-Scope and define work effort, support resource planning and estimate cost on projects-Manage individual sales pipeline to maximize individual sales revenue while providing accurate and timely forecasts-Develop strategic relationships by identifying key new business opportunities-Document user pain points, finding hidden needs and communicating with various departments to provide solutions and areas for growth

Taiwan

-Managed large amounts of incoming calls and customer inquiries -Handled and resolve customers complains -Managed customer account including payment, goods delivery, forecasting and problem solving

Paraguay

-Won “Huawei Future Star Award of 2016” -Outsourced all tasks and uploaded ADM process to digital -Identified and cleaned historical issue -Set up regulation base on HQ request and goals and ensured operations adhere to policies and regulations -Planned and coordinated administrative procedures and system and devised ways to streamline process -Recruited, trained and allocated personnel -Supported and organized more than 5 country size summits -In charge of KPI assignment and review -Assisted with conflict resolution and meditation between regulator and company-Built brand image via charity events-Created a fast channel between foreign affairs of Paraguay

Paraguay

-Conducted weekly sales meeting and monthly training -Debrief and analyses sales statistic to regional and HQ -Prepared budgets and approved budget expenditures -Monitored and oversaw local sales team -Created sales team support system -Planned and coordinated trainings for sales staff -Created sales campaigns to meet the sales budgets-Maintained national sales staff jobs results by counseling and disciplining employees; planning, monitoring, and apprising job result

Paraguay

-Maintained low warehouse cost with sufficient stock -Cleaned spares inventory historical issues -Project base, contract implementation administrator -Liaison with project teams involving planning and delivery -Planned equipment order, delivery and logistic -Supplier interface including warehouse, logistics and custom clearance -Warehouse management -Conducted quarterly inventory check and faulty product scrap