Sofia Bolanos Email & Phone Number

• Consistently met with clients during weekly one-on-one sessions to provide peer support, skill-teaching, validation, active listening, and modeling with an emphasis on empathy and self-acceptance • Coached youth and adolescents through mental health challenges, utilize motivational interviewing and socratic dialogue to aid in their recovery and healing processes• Maintained a growing caseload of 30+ clients and ensure optimal levels of emotional support and mentorship for each client• Documented sessions with detailed case notes, upload sensitive documentation to company platform in a diligent, secure, and timely manner

San Francisco, California, United States

• Served as the Fiscal Agent for San Francisco’s Problem Solving program, aided shelters indelivering financial resources to unhoused clients in order to supply clients with adequatehousing• Wrote detailed notes and summaries regarding client data, created spreadsheets and quarterlyreports to demonstrate program effectiveness• Shadowed Case Managers, gained a better understanding of how to provide clients with long-termcare and access to supportive services• Assisted with performing housing documentation audits in Salesforce database, developed andmaintained tracking systems for each program in Microsoft Excel

San Francisco

• Collaborated within a team environment to prepare client data into legal reports, consistently met time-sensitive deadlines • Managed all confidential/classified electronic file databases including legal case files and documentation, contracts, eBilling, etc. • Established and maintained strong communication with internal and external stakeholders, demonstrated a proven ability to handle sensitive client information