Sofia Burgos Email & Phone Number

La Libertad, La Libertad Department, Sv

California, United States

As Sales Operations Leader, I champion customer focus, ensuring seamless service through internal alignment. This involves developing customer-specific roadmaps for optimal responses and acting as a liaison between Operations and Sales. I collaborate with the sales team to capture clear, feasible customer requirements that align with our operational capabilities. Furthermore, I spearhead continuous improvement in communication and coordination, fostering a collaborative environment that boosts customer satisfaction and efficiency.My leadership role also involves spearheading team development and project management. I ensure analysts have the necessary tools and training to excel, while working closely with the sales team to document customer needs. By managing and tracking project progress, I guarantee adherence to timelines and SLAs. Additionally, I develop and refine training programs for new analysts and other key functions, providing weekly updates on team member progress. My problem-solving skills are instrumental in proactively identifying potential roadblocks and collaborating with Sales and Operations to develop effective solutions. Finally, I generate regular reports on sales order statuses, operational readiness, and customer satisfaction metrics for senior management review. By analyzing customer feedback, I identify areas for improvement across sales and operational processes, contributing significantly to overall customer success.

Máster, Gestión Logística, De Materiales Y De La Cadena De Suministro

Posgrado, Logistica Internacional

Licenciatura, Economía

Activities and Societies: Tesis: "EFECTO REDISTRIBUTIVO DE LA POLÍTICA FISCAL EN EL SALVADOR PARA EL AÑO 2012"​ Ganadora de segundo lugar.