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Sofia Celasco Email & Phone Number
Customer Experience and Property Manager
at
Cohabs
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Experience and Property Manager
Location
Madrid, Community Of Madrid, Spain
Company size
Who is Sofia Celasco? Overview
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Quick answer
Sofia Celasco is listed as Customer Experience and Property Manager at Cohabs, a company with 121 employees, based in Madrid, Community Of Madrid, Spain. AeroLeads shows a matched LinkedIn profile for Sofia Celasco.
Sofia Celasco previously worked as Customer Experience & Property Manager at Cohabs and Customer Success Advisor at Moto City El Salvador. Sofia Celasco holds Imba, International Business from Ie Business School.
Company email context
Email format at Cohabs
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Cohabs
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Profile bio
About Sofia Celasco
As a dynamic professional with a proven track record, I've consistently delivered impressive outcomes through the implementation of tailored retention strategies. My record includes significant reductions in customer attrition and the cultivation of enduring client relationships across various industries. I am passionate about delivering outstanding experiences to customers and am renowned for my ability to leverage data-driven insights to make informed decisions that drive revenue growth. I excel as a highly capable multilingual communicator with a flair for cross-functional collaboration, aligning teams towards a common goal. I am poised to elevate customer-centric initiatives to new heights leveraging my expertise.
Current workplace
Sofia Celasco's current company
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Cohabs
11 roles
Sofia Celasco work experience
A career timeline built from the work history available for this profile.
Customer Experience & Property Manager
Current
Jan 2024 - Present
Customer Success Advisor
- Developed tailored retention strategies for the automotive industry, reducing churn by 12% and fostering enduring client relationships.- Utilized personalized customer service to swiftly resolve complex customer concerns, ensuring seamless satisfaction.- Teamed up across departments to identify automotive upsell opportunities, resulting in 6% revenue.
Jan 2022 - Dec 2023
Front Office Manager
- Led a team of 60+ union and non-union associates and 4 Assistant Managers to achieve exceptional guest experiences and annual goals.- Fostered guest satisfaction through a customer-centric approach, building and cultivating relationships with guests.- Increased yearly audit by 7% enhancing guest engagement through training and development of associates.
Jan 2017 - Jun 2018
Human Resources Coordinator
- Implemented onboarding improvements to ensure new associates quickly grasped their roles and customer-centric responsibilities.- Coordinated associate activities and functions, leading to an increase of overall associate engagement of 11%.- Administered the recruitment process for union and non-union associates. - Generated recruitment plans for accuracy.
Jan 2016 - Jan 2017
Food And Beverage Manager
- Managed a team of 68 personnel, overseeing performance evaluations and mentoring 4 Assistant Managers.- Spearheaded the implementation of the On Track program, introducing cost reduction strategies based on forecast, achieving a significant 17% reduction in operational costs.- Collaborated with the Marketing team to develop innovative promotions.
Aug 2013 - Jun 2015
Food And Beverage Assistant Manager
- Oversaw and assisted 3 restaurant outlets (27 people) and joined the Manager on Duty program.- Designated an inventory system for Quill bar, incrementing inventory accuracy by 35% and decreasing costs by 13%.- Provided support with the hiring process through interviews, training and development plans.
Jul 2012 - Aug 2013
Food And Beverage Management Trainee
- Led and oversaw a team of 9 people on daily operations including orders, special amenities, minibar, and scheduling.- Created and executed a task list and customized a training manual for Reservations in order to facilitate taking orders.
Mar 2012 - Jul 2012
Guest Relations Supervisor
Sento Luxury Spa & Salon
Aug 2010 - Jan 2012
Rooms Division Intern
Jul 2009 - Dec 2009
Food And Beverage Intern
Jul 2008 - Dec 2008
Team & coworkers
Colleagues at Cohabs
Other employees you can reach at cohabs.com. View company contacts for 121 employees →
AM
Ambre Melsens
Colleague at Cohabs
Lausanne, Vaud, Switzerland, Switzerland
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FS
François Samyn
Colleague at Cohabs
Brussels Metropolitan Area, Belgium
View →
NC
Nicolai Claude
Colleague at Cohabs
Meudon, Île-de-France, France, France
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HB
Hippolyte Bouyer
Colleague at Cohabs
Brussels, Brussels Region, Belgium, Belgium
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FT
Fernando Tisner Mármol
Colleague at Cohabs
Greater Madrid Metropolitan Area, Spain
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CS
Céline Silva Rosado
Colleague at Cohabs
Brussels Metropolitan Area, Belgium
View →
SH
Sara Herrera García-Gil
Colleague at Cohabs
Madrid, Community Of Madrid, Spain, Spain
View →
MB
Mireli Bitencourt
Colleague at Cohabs
Curitiba, Paraná, Brazil, Brazil
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PH
Pierre-Yves H.
Colleague at Cohabs
Paris, Île-de-France, France, France
View →
BO
Bérénice Obala
Colleague at Cohabs
France, France
View →
Ambre Melsens
Colleague at Cohabs
Lausanne, Vaud, Switzerland, Switzerland
View →
FS
François Samyn
Colleague at Cohabs
Brussels Metropolitan Area, Belgium
View →
NC
Nicolai Claude
Colleague at Cohabs
Meudon, Île-de-France, France, France
View →
HB
Hippolyte Bouyer
Colleague at Cohabs
Brussels, Brussels Region, Belgium, Belgium
View →
FT
Fernando Tisner Mármol
Colleague at Cohabs
Greater Madrid Metropolitan Area, Spain
View →
CS
Céline Silva Rosado
Colleague at Cohabs
Brussels Metropolitan Area, Belgium
View →
SH
Sara Herrera García-Gil
Colleague at Cohabs
Madrid, Community Of Madrid, Spain, Spain
View →
MB
Mireli Bitencourt
Colleague at Cohabs
Curitiba, Paraná, Brazil, Brazil
View →
PH
Pierre-Yves H.
Colleague at Cohabs
Paris, Île-de-France, France, France
View →
BO
Bérénice Obala
Colleague at Cohabs
France, France
View →
5 education records
Sofia Celasco education
Imba, International Business
Bachelor'S Degree, Hospitality Administration/Management
Associate'S Degree, Hospitality Administration/Management
Italian Language And Literature
Dante Alighieri Firenze
High School Diploma
Escuela Americana El Salvador
FAQ
Frequently asked questions about Sofia Celasco
Quick answers generated from the profile data available on this page.
What company does Sofia Celasco work for?
Sofia Celasco works for Cohabs.
What is Sofia Celasco's role at Cohabs?
Sofia Celasco is listed as Customer Experience and Property Manager at Cohabs.
Where is Sofia Celasco based?
Sofia Celasco is based in Madrid, Community Of Madrid, Spain while working with Cohabs.
What companies has Sofia Celasco worked for?
Sofia Celasco has worked for Cohabs, Moto City El Salvador, The Carlyle, A Rosewood Hotel, The Carlyle, and The Jefferson, Washington, Dc.
Who are Sofia Celasco's colleagues at Cohabs?
Sofia Celasco's colleagues at Cohabs include Ambre Melsens, François Samyn, Nicolai Claude, Hippolyte Bouyer, and Fernando Tisner Mármol.
How can I contact Sofia Celasco?
You can use AeroLeads to view verified contact signals for Sofia Celasco at Cohabs, including work email, phone, and LinkedIn data when available.
What schools did Sofia Celasco attend?
Sofia Celasco holds Imba, International Business from Ie Business School.
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