Sofía Hamelius Ocón Email & Phone Number

San Pedro Garza García, N.L., Mx

San Pedro Garza García, N.L., Mx

México

- Review customer files, specifically for Mexican companies, to ensure compliance with the regulatory requirements under the Vulnerable Activities framework- Verify that customer files comply with the following regulatory frameworks:Federal Law for the Prevention and Identification of Transactions with Illicit Funds (Ley Federal para la Prevención e Identificación de Operaciones con Recursos de Procedencia Ilícita)General Rules (Reglas Generales and Reglamento de la Ley)

LATAMTur Viajes is a travel agency dedicated to offering curated travel experiences tailored to Latin American travelers to Türkiye. With a passion for delivering exceptional service and unforgettable journeys, we leverage our deep local knowledge and cultural insight to meet the needs of our clients.

- Developed and managed new business opportunities with brands and companies, fostering strategic partnerships to enhance brand visibility and revenue generation.- Implemented comprehensive digital marketing strategies, including content marketing, inbound marketing, and email marketing, to effectively engage target audiences and drive user engagement.- Produced high-quality photos and videos for various social media channels, ensuring consistent and compelling content to captivate followers.- Managed the community of social media channels, particularly Instagram, through active engagement, content moderation, and audience interaction.- Cultivated mid-term and long-term partnerships with brands, aligning with their objectives to deliver mutually beneficial collaborations.- Led the drafting, creation, management, negotiation, and closing of agreements and contracts, ensuring favorable terms and successful partnership outcomes.

- Developed and built long-term relationships with client accounts.- Steered clients through the onboarding process, ensuring they were supported every step of the way.- Encouraged client adoption of new and existing features of the TickX toolkit.- Worked with clients to build case studies showcasing successes with TickX, including analysis of success metrics.- Created a cadence of meetings and check-ins with clients, including regular monthly updates.- Identified opportunities to grow business with existing clients.- Developed a thorough understanding of the TickX toolkit to address client queries and needs.- Built knowledge of the TickX platform to communicate clearly with Product teams when clients faced challenges not addressed by the existing platform.- Supported the wider customer success team in long-term projects to enhance service quality for our clients.

Región De Arusha, Tanzania

- Organized orientation sessions to familiarize volunteers with the school's mission and values, ensuring alignment with project objectives.- Provided comprehensive training on project-specific goals, methods, and cultural sensitivity, equipping volunteers with the necessary skills for success.- Proactively sought additional support from donors or sponsors as needed, securing vital resources to sustain project initiatives.- Acted as the primary liaison between volunteers, school staff, and community members, fostering effective communication and collaboration.- Established robust mechanisms to monitor and evaluate project progress and impact, ensuring accountability and continuous improvement.- Solicited feedback from teachers, allies and community members to assess project effectiveness and identify areas for enhancement.- Addressed conflicts or challenges among volunteers or stakeholders, employing diplomatic communication and problem-solving skills.- Developed innovative solutions to overcome obstacles and maintain project momentum, adapting strategies as needed.- Identified opportunities for skill development among volunteers, offering tailored support and training initiatives.- Cultivated strategic partnerships with other organizations and stakeholders, exploring collaborative opportunities for greater impact.- Recognized and celebrated the achievements of volunteers, showcasing the positive outcomes of projects to inspire community engagement.

Ciudad De México, México

- Managed the customer relationship and optimized the lifetime value of clients within a diverse and extensive customer base, ensuring high levels of satisfaction and retention.- Implemented strategies to drive new revenue growth by increasing existing customers' spending on Tribal products, including the Tribal Card and Tribal Pay.- Developed and executed strategic plans to enhance the overall customer experience, focusing on product feature improvements and tailored solutions.- Proactively cross-sold new products to existing customers, maximizing revenue opportunities and expanding product adoption.- Engaged with CEOs, CFOs, and Controllers of international companies from North America and Latin America on a daily basis, providing strategic guidance to streamline financial operations through Tribal solutions.- Utilized data analytics to monitor the health of the customer portfolio and intervened as necessary to mitigate churn and ensure long-term customer retention.- Nurtured and maintained relationships with key customers, fostering loyalty and driving higher lifetime value through personalized engagement and support.- Collaborated effectively with internal teams, including legal, finance, credit, product, support, marketing, and sales, to address client-related issues and drive business objectives forward.

México

- Proactively identified new business opportunities by conducting thorough research and developing targeted customer lists, effectively driving pipeline generation and revenue growth.- Qualified leads by engaging with key decision-makers, understanding customer needs and constraints, and recommending appropriate products and services to meet their requirements.- Collaborated closely with Account Executives to devise strategies for attracting and acquiring new clients from diverse sources, leveraging market insights and competitive analysis.- Facilitated meetings and calls between prospects and Account Executives, orchestrating seamless communication and fostering meaningful client relationships.- Successfully achieved monthly and quarterly sales activity goals, demonstrating consistent performance and contribution to organizational targets.- Efficiently liaised with internal teams, including finance, credit, marketing, and sales, to coordinate efforts and address client-related issues in a timely and effective manner.

Mexico City Area, Mexico

- Managed the complete commercial cycle of client projects and contracts, from inception to conclusion, including upselling additional services and contract renewals to maximize revenue opportunities.- Drafted, reviewed, and negotiated contracts, ensuring alignment with company objectives and legal compliance.- Prepared and reviewed commercial and legal documents, such as reports, agreements, and amendments, in collaboration with management and the legal team to obtain necessary approvals.- Monitored projects and client contracts, ensuring adherence to timelines, deliverables, and contractual obligations.- Conducted pricing analysis and formulated quotations for services, optimizing pricing strategies to remain competitive in the market.- Coordinated with cross-functional departments, including project management, legal, finance, maintenance, HSEQ, and operations, to manage commercial and logistics operations effectively.- Managed the preparation, coordination, and execution of tenders and contracts, including supplier registration on online portals.- Developed strategic commercial alliances and business strategies to expand market presence and drive business growth.- Organized and managed events for expositions and high-level meetings with clients and stakeholders, enhancing brand visibility and fostering relationships.- Created formats, documents, procedures, and processes for the commercial and contracts departments, leading the audit process for ISO:9001 certification.- Conducted kick-off meetings before the commencement of new projects and contracts, coordinating with internal teams to ensure seamless execution.- Coordinated with external supply chain partners, including customs agents, shipping companies, freight forwarders, and port authorities, for the import/export of customers' merchandise, ensuring smooth logistics operations.

Geneva Area, Switzerland

- Participated in meetings, negotiation sessions, and events within a diplomatic setting at the WTO, engaging with delegates, ministers, and ambassadors.- Drafted, reviewed, and analyzed documents, texts, minutes, and reports for the Diplomatic Mission and the Secretariat of Economics in Mexico, ensuring accuracy and adherence to diplomatic protocols.- Organized logistics, information, and research for diplomats' events and meetings, contributing to the efficient operation of diplomatic activities.- Networked at social events and meetings with diplomatic missions of WTO member countries, fostering relationships and promoting diplomatic collaboration.- Developed an understanding of the multilateral trading system of the World Trade Organization, including interactions and negotiations among nationals of different member countries.- Contributed to the Mission of Mexico to the World Trade Organization with various tasks, responsibilities, and activities as required by diplomats.- Completed courses with certificates issued by the WTO E-Campus on topics including Introduction to the WTO, sanitary and phytosanitary measures, trade and development, market access for non-agricultural products in the WTO-NAMA, trade in services in the WTO, and the WTO dispute settlement system.

Altamira, México

- Reviewed and completed import documentation files, ensuring accuracy and compliance with customs regulations and requirements.- Conducted follow-up with clients to provide updates on the status of imported cargo, addressing any inquiries or concerns promptly.- Coordinated with various departments to facilitate the import process, ensuring smooth and efficient operations.- Managed files and documents related to the imports of clients, maintaining organized records for reference and audit purposes.- Uploaded and updated documents in the system pertaining to customs imports, ensuring data accuracy and accessibility for all stakeholders involved.

Master'S Degree. Msc. Energy Management And Its Renewable Sources., Maestría En Administración De La Energía Y Sus Fuentes Renovables. Campus Santa Fe, Promedio: 96/100.

Bachelor'S Degree In Law. Licenciatura En Derecho, Derecho, Promedio: 93/100.

Especializaciones en: - Derecho Corporativo Empresarial - Derecho Internacional

International Trade, Business, Management, Marketing And Finance. Lille, France.

International Semester Study Abroad January-May 2017

Bachelor'S Degree, Licenciatura En Negocios Internacionales (Bachelor In International Business). Campus Tampico., Promedio: 90/100.

Activities and Societies: DIPLOMA DE DESARROLLO ESTUDIANTIL ITESM CAMPUS TAMPICO (Mayo 2018). PREMIO BORREGO DE ORO EN FORMACIÓN ATLÉTICA.

Entrepreneurship/Entrepreneurial Studies

Summer Program of Entrepreneurship, Innovation and Technology

Preparatoria Bilingüe

Curso, Contratos

Negociación y Elaboración de Contratos y Convenios Empresariales