Sofia Matos

Sofia Matos Email and Phone Number

🌟 Team Leader | Team Management and Sales Strategist🔑 Customer Care Specialist | Agente de Suporte e Atendimento ao Cliente📈 Expert in Sales & Marketing Execution, including Visual Merchandising @ Superdrug
surrey, surrey, united kingdom
Sofia Matos's Location
Lisbon, Lisbon, Portugal, Portugal
About Sofia Matos

🌟 Team Leader | Team Management and Sales StrategistWith over six years of experience at Superdrug, I have built a strong career in marketing, sales, and customer service, always focused on results and customer satisfaction. My journey is marked by the implementation of effective strategies that have driven sales and strengthened brands.🔑 Specialization: Specialist in Sales, Service & Marketing Execution, including Visual MerchandisingSales Strategy: Development of sales strategies focused on brand promotion based on planned timelines, resulting in significant sales increases and brand recognition.Product Promotion: Implementation of marketing campaigns and product promotions, utilizing digital tools and social media to enhance visibility and attract customers.Visual Merchandising: Planning and execution of visual displays that capture customers' attention and reflect current promotions, contributing to an engaging shopping experience.Customer Service: Effective management of complaints, order processing, and inquiries, ensuring that all customers receive exceptional service and quick solutions to their needs.Team Management: Supervision and guidance of the team, providing support and training to improve performance, achieve daily goals, and drive sales. My goal is to create a collaborative environment that motivates the team to perform at their best.Performance Analysis: Monitoring and analyzing sales metrics and team performance, using data to optimize strategies and achieve even more impactful results.🌐 My Mission: To foster a dynamic, results-oriented team culture while exploring new opportunities for business development and excellence in customer service. I am open to connecting and exploring how I can contribute to the success of new initiatives!

Sofia Matos's Current Company Details
Superdrug

Superdrug

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🌟 Team Leader | Team Management and Sales Strategist🔑 Customer Care Specialist | Agente de Suporte e Atendimento ao Cliente📈 Expert in Sales & Marketing Execution, including Visual Merchandising
surrey, surrey, united kingdom
Website:
superdrug.com
Employees:
4156
Sofia Matos Work Experience Details
  • Superdrug
    Sales Advisor Team Leader
    Superdrug Aug 2018 - Present
    Responsibilities on the till and the shop floor include issuing receipts, refunds, returns, and exchanges. Resolve customerʼs complaints and make sure the team members deliver excellent customer service at all times. Supervise, guide, and support team members by helping them improve their performance, achieve daily goals and sales targets. Responsible for maintaining quality standards and ensuring adherence to policies and procedures. Analyze problems, find solutions, and implement appropriate actions. My evening rules include cashing up, banking, safe checks, being able to identify any problems, and being able to fill in the paperwork correctly
  • Superdrug
    Sales Team Lead
    Superdrug Jul 2018 - Aug 2024
    Greater London, England, United Kingdom
  • Hershesons
    Hairstylist
    Hershesons Feb 2014 - Mar 2018
    Knightsbridge, England, United Kingdom
    Perform Consultation to decide what services the client needs. Promote, sell services and products which will improve customer satisfaction. Shampoo, applying hair treatment, and brushing techniques. Help the team with what they need to finish each client on time. Booking appointments over the phone using the computer.
  • Portugal Telecom
    Sales Advisor
    Portugal Telecom Sep 2009 - Jul 2014
    Lisbon, Portugal
    Interface with customers via inbound calls, outbound calls, through the internet. Selling client products/ services as well as providing basic customer service support. Processing Customer Orders and Sales providing/ receiving information. Use consulted selling techniques by asking appropriate questions and matching the right product to the customerʼs needs.

Frequently Asked Questions about Sofia Matos

What company does Sofia Matos work for?

Sofia Matos works for Superdrug

What is Sofia Matos's role at the current company?

Sofia Matos's current role is 🌟 Team Leader | Team Management and Sales Strategist🔑 Customer Care Specialist | Agente de Suporte e Atendimento ao Cliente📈 Expert in Sales & Marketing Execution, including Visual Merchandising.

Who are Sofia Matos's colleagues?

Sofia Matos's colleagues are Caron Mcintyre, Ikra Afzal, Muhammad Yousuf, Ellie Lancaster, Anamaria Ciuta, Jacqueline Bauld, Kitty-Ann Robinson.

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