Sofia Jericó Oliva Duarte Email & Phone Number

Providing support to all areas of the organisation across operations and event coordination, finance, planning advice, office management, managing the archive and handling external enquiries. Main duties include:• Managing our Customer Relationship Management system and communication with all Friends, Corporate Supporters, Donors, and Prospects• Researching fundraising opportunities and cultivating prospective supporters• Supporting with grant-giving communication, reporting and evaluation

• Collaborate in strategic decision-making in the Barn Theatre Board of Trustees• Completing bookkeeping, submitting reports to the Board and Charity CommissionOctober 2021 – August 2023: Finance and Administration (Volunteer position)• Providing administrative support for the local member-run theatre• Assisting with day-to-day accountancy records• Supporting with end-of-year financial reports

• Delivering an outstanding customer service experience throughout every performance• Maintaining great product knowledge of the bar, merchandise and sharing information accordingly• Actively participating in the operations of both bar and retail departments at peak times• Remaining calm under stressful situations and presenting an open, approachable persona towards our customers

• Supporting news editors and reporters, with a focus on national news• Being the first point of contact for all incoming calls• Organising travel and hotel bookings for any departmental trips or commissions

London, England, United Kingdom

Running London’s operations by coordinating logistics, managing equipment, scheduling staff and freelancer work rotations, reporting and administrative duties to head office, overseeing marketing material and engaging in customer care. Other duties included:• Led and provided support to a small customer-facing team• Managed bookings across our platform and third-party vendors for the available tours offered in London• Constantly engaged with our customers to provide them with an excellent experience• Increased SANDEMANs digital content and social media presence by collaborating on the filming of promotional videos and live-streamed tours

Coordinated three gap year programmes, each with over 100 participants and organised across the United States, Mexico and different countries in Europe; secured accommodation with local host families for said groups and maintained active communication with sponsors and corporate partners.• Built relationships with non-profit organisations, educational institutions (kindergarten to university level), sports clubs and local businesses • Created promotional material for various media sources including radio, newspaper, and television• Presented our programme at local arts performances, conferences, football games, universities and schools• Successfully achieved goals under short, strict deadlines and extremely limited budgets

Greater Buenos Aires, Argentina

As a data analyst, I was responsible for creating presentations, leading weekly team meetings, analysing data and reporting results. These aimed to identify our platform's efficiency, determine the product's integrity and compliance with quality standards. Other skills and responsibilities included:• Problem-solving informational gaps in the database.• Communicating between different regions and distributing work amongst colleagues according to their skill sets.• Creating Standard Operating Procedures and updating these accordingly.• Using SAP to register changes, orders and prices, and to produce certificates and purchase orders.

Ma Arts Policy And Management

Bachelor Of Business Administration - Bba