Sofia Jericó Oliva Duarte Email & Phone Number

• Providing support to all areas of the organisation across operations and event coordination, finance, planning advice, office management, managing the archive and handling external enquiries. Main duties include:
• Managing our Customer Relationship Management system and communication with all Friends, Corporate Supporters, Donors, and Prospects
• Researching fundraising opportunities and cultivating prospective supporters
• Supporting with grant-giving communication, reporting and evaluation

• Collaborate in strategic decision-making in the Barn Theatre Board of Trustees
• Completing bookkeeping, submitting reports to the Board and Charity CommissionOctober 2021 – August 2023: Finance and Administration (Volunteer position)
• Providing administrative support for the local member-run theatre
• Assisting with day-to-day accountancy records
• Supporting with end-of-year financial reports

• Delivering an outstanding customer service experience throughout every performance
• Maintaining great product knowledge of the bar, merchandise and sharing information accordingly
• Actively participating in the operations of both bar and retail departments at peak times
• Remaining calm under stressful situations and presenting an open, approachable persona towards our customers

• Supporting news editors and reporters, with a focus on national news
• Being the first point of contact for all incoming calls
• Organising travel and hotel bookings for any departmental trips or commissions

London, England, United Kingdom

• Running London’s operations by coordinating logistics, managing equipment, scheduling staff and freelancer work rotations, reporting and administrative duties to head office, overseeing marketing material and engaging.
• Led and provided support to a small customer-facing team
• Managed bookings across our platform and third-party vendors for the available tours offered in London
• Constantly engaged with our customers to provide them with an excellent experience
• Increased SANDEMANs digital content and social media presence by collaborating on the filming of promotional videos and live-streamed tours

• Coordinated three gap year programmes, each with over 100 participants and organised across the United States, Mexico and different countries in Europe; secured accommodation with local host families for said groups.
• Built relationships with non-profit organisations, educational institutions (kindergarten to university level), sports clubs and local businesses
• Created promotional material for various media sources including radio, newspaper, and television
• Presented our programme at local arts performances, conferences, football games, universities and schools
• Successfully achieved goals under short, strict deadlines and extremely limited budgets

Greater Buenos Aires, Argentina

• As a data analyst, I was responsible for creating presentations, leading weekly team meetings, analysing data and reporting results. These aimed to identify our platform's efficiency, determine the product's integrity.
• Problem-solving informational gaps in the database.
• Communicating between different regions and distributing work amongst colleagues according to their skill sets.
• Creating Standard Operating Procedures and updating these accordingly.
• Using SAP to register changes, orders and prices, and to produce certificates and purchase orders.

Ma Arts Policy And Management

Bachelor Of Business Administration - Bba