Sofia Schommer
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Sofia Schommer Email & Phone Number

Account Manager at Similarweb
Location: Brazil, Brazil, Brazil 8 work roles 2 schools
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Current company
Similarweb
Role
Account Manager
Location
Brazil, Brazil, Brazil
Company size
1298 employees

Who is Sofia Schommer? Overview

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Quick answer

Sofia Schommer is listed as Account Manager at Similarweb, a company with 1298 employees, based in Brazil, Brazil, Brazil. AeroLeads shows a matched LinkedIn profile for Sofia Schommer.

Sofia Schommer previously worked as Customer Success Analyst at Similarweb and Mid-Level CX Analyst at Villa Camarão. Sofia Schommer holds Associate Degree In Financial Management (Cst), Financial Management from Faculdade Descomplica.

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Email format at Similarweb

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Similarweb

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Profile bio

About Sofia Schommer

With a strong background in Customer Success, Technical Support, and Customer Experience within the SaaS sector, I specialize in enhancing customer experiences and ensuring satisfaction. My expertise includes analyzing CX and CS metrics, developing and implementing improvement projects, and providing high-level technical support. My goal is to deliver exceptional experiences, maintain high standards of service, and use data and feedback to anticipate needs and drive sustainable growth for companies.Throughout my career, I have implemented chatbots, developed segmented content, and improved metrics like CSAT and NPS. With experience in both B2B and B2C environments, I excel at mapping customer journeys and achieving effective results. I am eager to apply my experience and skills in a dynamic and innovative environment.

Current workplace

Sofia Schommer's current company

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Similarweb
Similarweb
Account Manager
Brazil
Website
similarweb.com
Employees
1298
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Company profile
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8 roles

Sofia Schommer work experience

A career timeline built from the work history available for this profile.

Customer Success Analyst

Current
Similarweb
Sep 2024 - Present

Mid-Level Cx Analyst

Villa Camarão

Salvador, Bahia, Brasil

I was committed to analyzing and maintaining the customer journey, ensuring that each stage of the process delivered a positive and efficient experience. My role involved continuously monitoring service quality, ensuring that excellence standards were upheld across all interactions.I was responsible for analyzing various Customer Experience (CX) metrics.

Jan 2024 - Aug 2024

Junior Cx Analyst

V360

I managed a B2B client portfolio with a primary focus on ensuring customer satisfaction. My responsibilities included providing continuous technical support, conducting strategic meetings to identify improvement opportunities, and performing in-depth analysis of customer support data.Based on data analysis, I developed and implemented strategies to enhance.

Jan 2023 - Jan 2024

Junior Customer Success Analyst

V360

I served as the main point of contact for a B2B client portfolio, performing various crucial functions. In addition to providing continuous technical support for our platform, I led strategic meetings to align goals and sell improvements to clients.My contributions extended to implementing several enhancements to the platform through advanced.

Feb 2022 - Dec 2022

Customer Success Analyst

Kinvo

In this role, I played a key part in managing customer relationships, supporting both B2C and B2B segments across various service platforms such as Zendesk/Movidesk, social media, e-commerce stores, and consumer review sites like Reclame Aqui.A significant portion of my work involved closely monitoring metrics and KPIs related to Customer Success (CS) and.

Nov 2020 - Jan 2022

Customer Success Intern

Kinvo
Feb 2020 - Nov 2020

Billing Assistant

Grupo Indiana

Salvador, Bahia, Brasil

I was responsible for the billing of new and pre-owned vehicles, as well as managing interim bank transactions. My duties included issuing and recording invoices and amendments, while maintaining effective communication between the manufacturer and the dealership, ensuring exceptional customer service at all times.I implemented a comprehensive.

Aug 2018 - Dec 2019
Team & coworkers

Colleagues at Similarweb

Other employees you can reach at similarweb.com. View company contacts for 1298 employees →

WS Warren Sethachutkul Warren Sethachutkul Colleague at Similarweb Montclair, New Jersey, United States, United States View → DM Delaney Macdonald Delaney Macdonald Colleague at Similarweb Tel Aviv District, Israel, Israel View → JP João Pedro R. João Pedro R. Colleague at Similarweb Florianópolis, Santa Catarina, Brazil, Brazil View → AG Anne Groisman 高安娜 Anne Groisman 高安娜 Colleague at Similarweb Singapore, Singapore View → IZ Itay Zaada Itay Zaada Colleague at Similarweb Tel Aviv District, Israel, Israel View → RI Regina Isakova Regina Isakova Colleague at Similarweb Ramat Gan, Tel Aviv District, Israel, Israel View → AB Amit Benbenishti Amit Benbenishti Colleague at Similarweb Herzliya, Tel Aviv District, Israel, Israel View → NL Noga Lavee Noga Lavee Colleague at Similarweb Tel Aviv-Yafo, Tel Aviv District, Israel, Israel View → RR Ramya Rk Ramya Rk Colleague at Similarweb Chennai, Tamil Nadu, India, India View → AR Alon Rahav Alon Rahav Colleague at Similarweb Herzliya, Tel Aviv District, Israel, Israel View →
2 education records

Sofia Schommer education

Integrated Technical Course, Agroecology

Instituto Federal De Educação, Ciência E Tecnologia Baiano

Activities and Societies: Participated in a scientific initiation project, presenting research at inter-municipal events. I completed and.

FAQ

Frequently asked questions about Sofia Schommer

Quick answers generated from the profile data available on this page.

What company does Sofia Schommer work for?

Sofia Schommer works for Similarweb.

What is Sofia Schommer's role at Similarweb?

Sofia Schommer is listed as Account Manager at Similarweb.

Where is Sofia Schommer based?

Sofia Schommer is based in Brazil, Brazil, Brazil while working with Similarweb.

What companies has Sofia Schommer worked for?

Sofia Schommer has worked for Similarweb, Villa Camarão, V360, Kinvo, and Grupo Indiana.

Who are Sofia Schommer's colleagues at Similarweb?

Sofia Schommer's colleagues at Similarweb include Warren Sethachutkul, Delaney Macdonald, João Pedro R., Anne Groisman 高安娜, and Itay Zaada.

How can I contact Sofia Schommer?

You can use AeroLeads to view verified contact signals for Sofia Schommer at Similarweb, including work email, phone, and LinkedIn data when available.

What schools did Sofia Schommer attend?

Sofia Schommer holds Associate Degree In Financial Management (Cst), Financial Management from Faculdade Descomplica.

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