Sofia Varela Rivera
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Sofia Varela Rivera Email & Phone Number

Applications Engineering Leader | SiteLine Building Controls at Daikin Applied Americas
Location: San Luis Potosí, Mexico 5 work roles 1 school
1 work email found @daikinapplied.com LinkedIn matched
✓ Verified Jul 2026 4 data sources Profile completeness 86%

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Current company
Daikin Applied Americas
Role
Applications Engineering Leader | SiteLine Building Controls
Location
San Luis Potosí, Mexico
Company size
2499 employees

Who is Sofia Varela Rivera? Overview

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Sofia Varela Rivera is listed as Applications Engineering Leader | SiteLine Building Controls at Daikin Applied Americas, a with 2499 employees, based in San Luis Potosí, Mexico. AeroLeads shows a work email signal at daikinapplied.com and a matched LinkedIn profile for Sofia Varela Rivera.

Sofia Varela Rivera previously worked as Applications Engineering Leader at Daikin Applied Americas and Intelligent Equipment Tier 2 Support Leader at Daikin Applied Americas. Sofia Varela Rivera holds Ingeniería, Ingeniería En Telemática from Universidad Politécnica De San Luis Potosí.

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Email format at Daikin Applied Americas

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*@daikinapplied.com
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Profile bio

About Sofia Varela Rivera

Telecommunications Engineer with 4 years of experience in the Software area. Since my beginnings, as an intern, I had the opportunity to grow and now I am the leader of the Engineering Applications team that is responsible for ensuring that the entire system works correctly to provide a reliable service to the final customer.My colleagues know me as an outgoing and creative person with whom you can work satisfactorily.I am passionate about project management and that is why I always try to use agile methodologies to solve cases and for each problem that comes my way.

Current workplace

Sofia Varela Rivera's current company

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Daikin Applied Americas
Daikin Applied Americas
Applications Engineering Leader | SiteLine Building Controls
minneapolis, minnesota, united states
Website
daikinapplied.com
Employees
2499
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5 roles

Sofia Varela Rivera work experience

A career timeline built from the work history available for this profile.

Applications Engineering Leader

Current
Daikin Applied Americas

• Lead the transition of the Tier 2 Support team to an Engineering Applications team.• Ensure that the embedded system, the cloud, and the UI work properly to provide a reliable service to the end customer.• Work closely with the Product Owner, Software Development and Software Testing.• Collaboration with remote teams to solve field problems.• Create escalation processes between teams.• Report field problems to the Product Owner and the Development team to improve the quality of service.• Create documentation on known issues, troubleshooting, and configuration.• Identify and solve problems proactively.• Identify problems as they arise and resolve them as quickly as possible.• Motivate and lead the team to work together and complete tasks.• Coaching and mentoring.

Aug 2021 - Present

Intelligent Equipment Tier 2 Support Leader

Daikin Applied Americas

• Lead the Tier 2 Support team.• Collaboration with remote teams to solve field problems.• Creation of processes and procedures for the support team.• Investigate the root cause of the problem in the field and escalate it to the appropriate team.• Development of Dashboards visualization strategy through Azure DevOps & Power BI to communicate the most important metrics.• Perform advanced troubleshooting and updating knowledge bases with solutions performed. • Create, update, and follow up to tickets using Azure DevOps• Coaching and mentoring.• Foster teamwork and agile support.

Sep 2019 - Aug 2021

Intelligent Equipment Tier 2 Engineer

Daikin Applied Americas

• Pioneer in the creation of the Tier 2 Support team.• Solve problems that are beyond Level 1 skills.• Handle incoming tickets and provide Level 1 with updates.• Solve complicated problems in remote sessions/calls with US technicians.• Collaboration with remote teams to solve field problems.• Report field problems to the stakeholders.• Able to multi-task and work issues at the same time.

Feb 2019 - Sep 2019

Software Test Engineer

Daikin Applied Americas

San Luis Potosí

• Pioneer in the creation of the testing team• Creation and execution of software tests• Manage results metrics• Report the results of the tests to the stakeholders• Collaboration with the Development team

Jul 2018 - Feb 2019

Controls Intern

Daikin Applied Americas

San Luis Potosí

• Creation of the software development process for MEDCC Controls.

Nov 2017 - Jun 2018
Team & coworkers

Colleagues at Daikin Applied Americas

Other employees you can reach at daikinapplied.com. View company contacts for 2499 employees →

ZD Zack Dehaas Zack Dehaas Colleague at Daikin Applied AmericasMinneapolis, Minnesota, United States View → LC Luis Colón Luis Colón Colleague at Daikin Applied AmericasPuerto Rico View → SR Samuel R. Samuel R. Colleague at Daikin Applied AmericasRosemount, Minnesota, United States View → FP Faith Pozorski Faith Pozorski Colleague at Daikin Applied AmericasBecker, Minnesota, United States View → CS Chad Sjodin Chad Sjodin Colleague at Daikin Applied AmericasSavage, Minnesota, United States View → RR Ronnie Rose Ronnie Rose Colleague at Daikin Applied AmericasHammond, Louisiana, United States View → RK Raza Khan Raza Khan Colleague at Daikin Applied AmericasPune, Maharashtra, India View → JG Jairo Giovanni García Martínez Jairo Giovanni García Martínez Colleague at Daikin Applied AmericasSan Luis Potosí, Mexico View → DC David Chan David Chan Colleague at Daikin Applied AmericasShenzhen, Guangdong, China View → JB Jacob Bythrow Jacob Bythrow Colleague at Daikin Applied AmericasNorth Port, Florida, United States View →
1 education record

Sofia Varela Rivera education

FAQ

Frequently asked questions about Sofia Varela Rivera

Quick answers generated from the profile data available on this page.

What company does Sofia Varela Rivera work for?

Sofia Varela Rivera works for Daikin Applied Americas.

What is Sofia Varela Rivera's role at Daikin Applied Americas?

Sofia Varela Rivera is listed as Applications Engineering Leader | SiteLine Building Controls at Daikin Applied Americas.

What is Sofia Varela Rivera's email address?

AeroLeads has found 1 work email signal at @daikinapplied.com for Sofia Varela Rivera at Daikin Applied Americas.

Where is Sofia Varela Rivera based?

Sofia Varela Rivera is based in San Luis Potosí, Mexico while working with Daikin Applied Americas.

What companies has Sofia Varela Rivera worked for?

Sofia Varela Rivera has worked for Daikin Applied Americas.

Who are Sofia Varela Rivera's colleagues at Daikin Applied Americas?

Sofia Varela Rivera's colleagues at Daikin Applied Americas include Zack Dehaas, Luis Colón, Samuel R., Faith Pozorski, and Chad Sjodin.

How can I contact Sofia Varela Rivera?

You can use AeroLeads to view verified contact signals for Sofia Varela Rivera at Daikin Applied Americas, including work email, phone, and LinkedIn data when available.

What schools did Sofia Varela Rivera attend?

Sofia Varela Rivera holds Ingeniería, Ingeniería En Telemática from Universidad Politécnica De San Luis Potosí.

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