Program Support Officer, Nept
Sydney, Australia
Non-Emergency Patient Transport (NEPT) is a department within HealthShare NSW. In May 2014, NEPT centralised all patient transport bookings in NSW to the Greeter Metropolitan Booking Hub (GMBH) in Parramatta. NEPT performs an average of 800 patient transports a day within the Greater Metropolitan area in NSW.Key Responsibilities• Manage the yearly events calendar • Management of budget, venue and catering booking and coordination of events, workshops and conferences • Research, write and edit communications collateral such as newsletters, website content, brochures content and layout• Provide excellent customer service to internal and external stakeholders • Support the NEPT State Team with Day-to-Day Management assignments• Executive Assistant for the State Manager, NEPTKey Achievements• Coordinated internal and external events and workshops; event highlights are, Launch of the Greeter Metropolitan Booking Hub (GMBH), Plan the official opening of the GMBH presented by Ms Jillian Skinner, the Minister of Health, Finance and Operational Workshops with internal and external stakeholders at the GMBH • Developed content and layout for communications collateral; FAQ, fact sheets, internal training material and brochures for both internal distribution and publish on the website which resulted in a clear communications with stakeholders and patients• Developed a finance and administration process for NEPT´s transition from NSW Ministry of Health to HealthShare NSW on 1 July 2014• Responsible for an Executive Assistant during one month to support NEPT during the launch of the GMBH and the transition to HealthShare• A consistent high attention to detail and time management with all management assignments