Key achievements• My outstanding progress as a new employee in the leasing team led to my selection for the internal property management accelerant course, which I successfully completed.• Developed trusting relationships with key stakeholders making some of the more difficult discussions easier to manage.• Responsible for onboarding training of new recruits. I am committed to ensuring they are equipped with all the tools and knowledge to be successful as well as providing ongoing mentorship as they progress in their roles. • Successfully identified risk mitigation points that had otherwise been missed previously, as a result we were able to prevent any serious injury and future litigation.• Received unsolicited and regular praise from owners, tenants and property managers on my comprehensive inspection reporting and documentation. • Peer nomination for great team player.• Regularly exceed productivity benchmarks whilst keeping high quality standards which enabled me time to offer assistance in other areas within the department. • Focus and drive to exceed KPI targets which ultimately allowed us the exceed client expectations and reduce loss in revenue for both our business and our clients.

OWNER/OPERATORBessie Brown Coffee Cart - full time Mobile coffee art business - 2017 - Current Key achievements• Maintained exceptional customer satisfaction scores and feedback from clients, customers and suppliers.• Initiated ongoing joint marketing and general business collaborations with key stakeholders, influencers, and industry leaders. This led to industry recognition and accolades in local, online and paper publications, ultimately resulting in increased revenue earnings.• Established a solid brand reputation as one of the key players in mobile speciality coffee suppliers, within Newcastle and surrounds. This aided me in securing major clients and facilitated repeat revenue earnings with local businesses such as Newcastle University, Wollotuka institute, Onward Studio, Homegrown Markets, Newcastle Grammar and Newcastle rowing club.• Prioritised sustainable business practices, which improved business efficiencies and generated additional business partnerships and publication within the local environmentally conscientious business community, such as Hunter-Hunter and ‘Living Greener’ community.

Key achievements• Increased profitability and sales by building strategic partnerships and making strategic business decisions.• Provided consistent outstanding guest experiences and maintained an average 5-star guest experience rating and received regular positive feedback from event participants and other vendors.• Attention to detail in document keeping and orderly follow up notification ensured no client account fell into arrears.• Received finalist and highly commended awards for Best Rural Wedding Venue category in the Hunter Valley/central coats at the Hunter Valley Wedding Awards in 2017 & 2018.• Developed and implement targeted and efficient advertising strategies that lead to high booking conversion rates.• Developed loyal customer and vendor base largely due to my ability to provide timely and considered solutions for clients and vendors. Which lead to repeat business and business referrals.

Key achievements• I was nominated Responsible Business (RBC) Representative for the Food and Beverage department. My demonstrated passion and commitment to RBC quickly saw me nominated for the Head of the Responsible Business Committee for the entire Crown Plaza hotel.Exceeded employee engagement and efficiency KPI’s for the Responsible Business Committee.• Headed a team of department leaders and directors to identify and implement a change agenda to improve the culture and overall operations. Collectively we introduced measurable targets, tools, systems, and procedures. that empowered the committee members with the knowledge, skills and direction that they needed to successfully carry out their roles as responsible business committee representatives.• Worked alongside management to action and follow up proactive measures to support hazard reduction and elimination within the workplace. This in turn created record lows in recurring hazards, incidents, and injuries in the Hotel.• On the 12month anniversary of the newly formed RB committee, I was highly commended for my efforts in generating a highly productive and result driven team.• Initiated and implemented an internal safety training schedule for all required staff training and development trailers, safety checklists, workplace inspections and E-learning across all departments. My efforts ensured we were ahead of the annual brand audit requirements for the first time in the hotel’s history. This system was then implemented across other hotels.• My excellent attention to detail in collating, monitoring, reporting and maintaining accurate records on incident and hazard reports was highly commended by management.• My outstanding customer service and complaint resolution was always reported as second to none in peer and performance reviews.

Key Responsibilities:• Perform administrative and secretarial support• Handle customer enquires and resolve customer complaints• Arrange replacement for staff absentees • Mediate staff disputes• Train and supervise part-time staff • Perform OH&S duties and maintain emergency evacuation procedures • Maintain accurate Club membership database systems

Key Responsibilities:• Assist in the planning and coordinating of intimate and large events and parties for both corporate and private customers• Perform administrative and secretarial support• Establish and maintain client and general company affiliate database systems • Respond to all customer enquires• Manage staff rosters, mediate staff disputes and resolve customer complaints • Manage the directors appointments and diary schedule • Train and supervise part-time and casual staff

Key responsibilities2007 – 2008 20062005• Research and report on external opportunities.• Facilitate efficient onboarding of new business affiliates,• Seek, identify and convert new business opportunities• Develop, maintain personal marketing plan and achieve marketing targets• Conduct data analysis for website customer journey, search engine optimization, ad words• Develop detailed potential affiliate proposals and present to the directors• Continual development of the marketing strategy and plan.• Management of the marketing mix.• Use various data sources to measure success of marketing strategies.• Demonstrate commercial acumen through comprehensive sales and activity reporting• Being able to work to strict deadlines.• Management of both personal and team KPI’s.• Approve marketing content before publications.• Make customer focused decisions.• Interact with a diverse rage of business owners across different demographics, from multi-milliondollar real commercial groups, to medium and small businesses within residential and rural community.