Sofie L. Email & Phone Number

• L2 incident detections, investigations, mitigations and digital forensics• Fine-tuning security policies and implementing security controls• Experience with endpoint and network security tools Cortex XDR/EDR, Darktrace NDR, Cisco Umbrella etc.• Experience with Microsoft 365 stack including Defender for Cloud Apps (MCAS0, Defender XDR, Security Centre, Compliance Centre, Exchange, eDiscovery, etc.• Experience with using and managing SIEM (Qradar and Splunk)• Experience with… Show more • L2 incident detections, investigations, mitigations and digital forensics• Fine-tuning security policies and implementing security controls• Experience with endpoint and network security tools Cortex XDR/EDR, Darktrace NDR, Cisco Umbrella etc.• Experience with Microsoft 365 stack including Defender for Cloud Apps (MCAS0, Defender XDR, Security Centre, Compliance Centre, Exchange, eDiscovery, etc.• Experience with using and managing SIEM (Qradar and Splunk)• Experience with Azure and AWS security suite• Implementing DLP policies in Microsoft Compliance portal• Assisting with PCI audit• Accurate analyses of and response to security events with 100% breach prevention • Increased true positive detection rates via policy tuning • Deployed Cortex XDR to AWS EC2 instances in our account to ensure 100% coverage• Mitigated Cloud security vulnerabilities and misconfigurations and elevated security posture Show less

Auckland, New Zealand

• Providing security consulting to USA-based financial institutions for our B2C IAM solution, reviewing report metrics and offering solutions to minimise risk and reduce user friction • Managing stakeholders and collaborating with different teams to implement security solutions• Financial fraud case investigations / user account maintenance using Splunk SIEM• Mitigating incidents including bot attacks/ IP Spams etc. by implementing security controls• Hosting defence community… Show more • Providing security consulting to USA-based financial institutions for our B2C IAM solution, reviewing report metrics and offering solutions to minimise risk and reduce user friction • Managing stakeholders and collaborating with different teams to implement security solutions• Financial fraud case investigations / user account maintenance using Splunk SIEM• Mitigating incidents including bot attacks/ IP Spams etc. by implementing security controls• Hosting defence community meetings with 300+ financial institutions to share latest threat intelligence and product updates, and answer any questions• Successfully resolved long standing issues and elevated security posture for high touch clients via great client service, relationship building and proper recommendations• Prompt and accurate handling of fraud cases and incidents that minimized client losses Show less

Auckland, New Zealand

• Windows and mobile endpoints and apps troubleshooting for Microsoft Suite (Azure AD, Exchange, account management, Software Centre etc.), network, and hardware• Windows system hardening via group policies, IAM, antivirus and AD management• Initial phase of triaging security incidents including phishing and malware infection• Promoted to acting team leader and recognised for Fix on First rates, great customer service, excellent interpersonal skills and team work, Star of the Month… Show more • Windows and mobile endpoints and apps troubleshooting for Microsoft Suite (Azure AD, Exchange, account management, Software Centre etc.), network, and hardware• Windows system hardening via group policies, IAM, antivirus and AD management• Initial phase of triaging security incidents including phishing and malware infection• Promoted to acting team leader and recognised for Fix on First rates, great customer service, excellent interpersonal skills and team work, Star of the Month rewards Show less

Auckland, New Zealand

• Website content development and editing using Drupal platform• Digital marketing via SEO, Tourism New Zealand and social media• Handling inbound tailor-made travel enquiries via emails and phone• Liaising with tourism operators to create hassle free experiences for our customers• Co-created website and marketing campaigns that generated reasonable traffic and profit for the company with minimal investment• Target exceeding performance and referrals and testimonials from… Show more • Website content development and editing using Drupal platform• Digital marketing via SEO, Tourism New Zealand and social media• Handling inbound tailor-made travel enquiries via emails and phone• Liaising with tourism operators to create hassle free experiences for our customers• Co-created website and marketing campaigns that generated reasonable traffic and profit for the company with minimal investment• Target exceeding performance and referrals and testimonials from happy customers Show less

Graduate Diploma, Tourism Management

Activities and Societies: Victoria Leadership Program

Bachelor'S Degree, Marketing, 3.8/4

Courses include: Introduction to computer science, Calculus, ASP.net website development, FLASHMX animation production, Applied.