Sofya Dronova Email & Phone Number

Москва, Россия

How to bring investment projects to life? SIBUR’s strategy assumes the implementation of the cutting-edge technologies which is one of the essential steps of company’s development and its digitalization in the modern business environment. To start using the next generation products, it first requires deep automation of the current processes. This was one of the major challenges I addressed in the following way:• Visualized the “as is” sales process and its interconnection with… Show more How to bring investment projects to life? SIBUR’s strategy assumes the implementation of the cutting-edge technologies which is one of the essential steps of company’s development and its digitalization in the modern business environment. To start using the next generation products, it first requires deep automation of the current processes. This was one of the major challenges I addressed in the following way:• Visualized the “as is” sales process and its interconnection with the neighboring functions, outlining the IT systems for each step • Developed and visualized the “to be” prototype process, based on the best practices from the world B2B market. Built and defended the desired target process in front of all stakeholders.• Created the list of all initiatives required for the “to be” implementation, evaluated and prioritized them• As the top priority, implemented the most basic IT initiatives• Conducted design sessions to validate complicated initiatives with the neighboring functions, which resulted in the list of pain points to define user stories• Calculated business effects for the top priority initiatives, presented business cases and defended them in front of the company’s investment committee (C-suite members)• Finalized the list of IT initiatives, defined the degree of relationship with all neighboring functions, and synchronized on key milestones• Gathered, put together and launched the agile team within the overall digitalization program, which was synchronized with other neighboring agile teams (e.g. role model optimization, development of the e-Commerce trade platform, update of the supply chain management, projects in logistics, sales back office, financial controlling and internal audit) to implement and finetune complex integrations• Now in the process of the implementation, always in time and according to the business goals and priorities back up with the demonstration of the final solutions to the end users. Show less

Москва, Россия

Successfully managed the implementation projects aimed at IT integration between the company's and partner's systems (key FMCG companies on the Russian market).

Moscow, Russia

How to implement IT projects?Year 5 (PMO head):- implementation of urgent projects, additional tasks related to patents of own internal development, internal investment projectsYear 4 (PMO head):- Created own PMO structure, hired, trained and developed the team- Managed the implementation processes and worksYear 3 (Project Manager):- Took part in presales of complex technological and cross-functional projects- Developed own and unique approach to… Show more How to implement IT projects?Year 5 (PMO head):- implementation of urgent projects, additional tasks related to patents of own internal development, internal investment projectsYear 4 (PMO head):- Created own PMO structure, hired, trained and developed the team- Managed the implementation processes and worksYear 3 (Project Manager):- Took part in presales of complex technological and cross-functional projects- Developed own and unique approach to shape my project teamYear 2 (Project manager)- Managed projects, including their budgets- Covered in detail topics related to IT architectures, contracts, etc.Year 1 (Chief Specialist)- Conducted business analysis, shaped business cases, deeply studied major business processes, conducted interviews with the business owners- Mastered ARISMajor achievements in facts and figures:- More than 40 successfully managed and implemented projects in 5 years (all in time and within budget)- Managed project teams up to 200 specialists (including remotely-spread ones and those formed by subcontractors)- Project timelines up 1.5 years- Own budget management up to 400 MRUR (6 MUSD) Show less

Москва, Россия

How to implement business-processes?Implemented customer contact-center (B2C) within the customer loyalty program of TNK-BP:- Business side: developed and implemented an optimized business process for customer requests, shaped the organizational structure and defined the required profiles, prepared internal company guidelines, developed and implemented SLA;- Outsourcing of the solution: studied the requirements and the call-center solution market to come up with the best… Show more How to implement business-processes?Implemented customer contact-center (B2C) within the customer loyalty program of TNK-BP:- Business side: developed and implemented an optimized business process for customer requests, shaped the organizational structure and defined the required profiles, prepared internal company guidelines, developed and implemented SLA;- Outsourcing of the solution: studied the requirements and the call-center solution market to come up with the best possible business solution, managed tendering process, developed and implemented guidelines for the call-center employees and IVR, controlled major KPIs;- IT: chose and implemented modern and best-in-class IT solution for service request management automation, created and delivered user trainings, and introduced dynamic reporting system. Show less

Москва, Россия

How to grow product user's loyalty?Before I arrived, almost no one in the company used CRM (B2B, B2C), though the management pushed for detailed reporting on the sales results of multiple departments. Therefore, the management decision was to develop CRM to make it user-friendly both for the sales team and for reporting purposes. I have addressed this challenge in a structured way:- Discussed with the users their needs and daily tasks to formulate business requirements for the… Show more How to grow product user's loyalty?Before I arrived, almost no one in the company used CRM (B2B, B2C), though the management pushed for detailed reporting on the sales results of multiple departments. Therefore, the management decision was to develop CRM to make it user-friendly both for the sales team and for reporting purposes. I have addressed this challenge in a structured way:- Discussed with the users their needs and daily tasks to formulate business requirements for the system, evaluated them with the subcontractors from the market, and proposed a novel system to evaluate efficiency of the change implementation;- Conducted tendering, chose a subcontractor, and received a training how to setup the system on my own;- Developed the product and presented results to business users.Among major improvements one can name:- Input data quality check to ensure reliable search within the system;- Setup of multiple print forms which were further sent to customers for approvals;- Sales funnel implementation;- Integration with the corporate phone network and accounting system (MS Axapta)- Implementation of the dynamic reporting system.On top, I have prepared an interactive online training program for new hires within sales team. Show less

Москва, Россия

How to simplify business processes?The employees of the advertising agency used to spend good deal of time to find available ad space for their clients through open resources. I have developed and implemented a business process that allowed to perform this task more than 60 times faster (from 2 days down to 30 minutes).As a second step, I initiated the implementation project to automate the ad space purchase process within the company's accounting system (Axapta).

Москва, Россия

How a company operates?Performed major activities in the whole company's lifecycle:- Full sales cycle management and client interaction (from the initial call till the dispatch document signature);- Marketing of the company in a highly competitive environment, arrangement of exhibitions;- Office administration, paperwork and technical support.

Москва, Россия

How to deal with a customer?This was the starting point to get in touch with the marketing consulting, where I:- analyzed the markets, prepared, organized and conducted focus groups and social research, shaped project materials for the customer;- wrote specific content for the customer's and internal information resources;- took part in developing creative projects for customer's business development.

Specialist, Public Relations

Bit400, Sap Netweaver Process Integration (Pi)

Управление Проектами С Использованием Ms Project Professional

Scm600, Бизнес-Процессы В Системе Сбыта

Iog100, Первичное И Вторичное Распределение. Отраслевое Решение Oil & Gas