Sofya Dronova Email & Phone Number

Москва, Россия

• How to bring investment projects to life? SIBUR’s strategy assumes the implementation of the cutting-edge technologies which is one of the essential steps of company’s development and its digitalization in the modern.
• Visualized the “as is” sales process and its interconnection with… Show more How to bring investment projects to life? SIBUR’s strategy assumes the implementation of the cutting-edge technologies which is one of the.
• Visualized the “as is” sales process and its interconnection with the neighboring functions, outlining the IT systems for each step
• Developed and visualized the “to be” prototype process, based on the best practices from the world B2B market. Built and defended the desired target process in front of all stakeholders.
• Created the list of all initiatives required for the “to be” implementation, evaluated and prioritized them
• As the top priority, implemented the most basic IT initiatives

Москва, Россия

Successfully managed the implementation projects aimed at IT integration between the company's and partner's systems (key FMCG companies on the Russian market).

Moscow, Russia

How to implement IT projects?Year 5 (PMO head):- implementation of urgent projects, additional tasks related to patents of own internal development, internal investment projectsYear 4 (PMO head):- Created own PMO structure, hired, trained and developed the team- Managed the implementation processes and worksYear 3 (Project Manager):- Took part in presales.

Москва, Россия

How to implement business-processes?Implemented customer contact-center (B2C) within the customer loyalty program of TNK-BP:- Business side: developed and implemented an optimized business process for customer requests, shaped the organizational structure and defined the required profiles, prepared internal company guidelines, developed and implemented.

Москва, Россия

How to grow product user's loyalty?Before I arrived, almost no one in the company used CRM (B2B, B2C), though the management pushed for detailed reporting on the sales results of multiple departments. Therefore, the management decision was to develop CRM to make it user-friendly both for the sales team and for reporting purposes. I have addressed this.

Москва, Россия

How to simplify business processes?The employees of the advertising agency used to spend good deal of time to find available ad space for their clients through open resources. I have developed and implemented a business process that allowed to perform this task more than 60 times faster (from 2 days down to 30 minutes).As a second step, I initiated the.

Москва, Россия

How a company operates?Performed major activities in the whole company's lifecycle:- Full sales cycle management and client interaction (from the initial call till the dispatch document signature);- Marketing of the company in a highly competitive environment, arrangement of exhibitions;- Office administration, paperwork and technical support.

Москва, Россия

How to deal with a customer?This was the starting point to get in touch with the marketing consulting, where I:- analyzed the markets, prepared, organized and conducted focus groups and social research, shaped project materials for the customer;- wrote specific content for the customer's and internal information resources;- took part in developing creative.

Specialist, Public Relations

Bit400, Sap Netweaver Process Integration (Pi)

Управление Проектами С Использованием Ms Project Professional

Scm600, Бизнес-Процессы В Системе Сбыта

Iog100, Первичное И Вторичное Распределение. Отраслевое Решение Oil & Gas