Sofya Kapustina Email & Phone Number

Oslo, NO

Oslo, Norway

Oslo, Norway

• Starting and managing my own company: a dance school in Oslo. A to Z responsibility for the business.
• Startup of a new company with the respective services and processes.
• Planning courses and staffing.
• Finance: budget, invoicing, payroll and accounting.
• Daily management and administration.
• Sales, marketing, promotion.

Oslo, Norway

Oslo, Norway

• Lead and develop a team of 8 people: HR advisors, HR service function and HR system manager.
• Personnel responsibility, day-to-day management, follow-up and prioritization.
• Establishing good cooperation and communication internally in the team and externally towards other roles and functions.
• Roles’ and responsibilities’ mapping, streamlining work processes.
• Drive projects to streamline, digitize and modernize HR processes.
• Coordinating implementation of a new case management system for HR services.

Oslo, Norway

Managing a team of 4-5 employees in the internal IT department with overall responsibility for operation and development of applications, services and end-to-end deliveries within the business areas HR, Sales & Marketing and Consultancy.- Administration and development of IT services together with the team and the business.- Participation in internal.

Oslo Area, Norway

Managing a team of 15+ employees, mainly senior operations consultants delivering on daily operations, projects and changes to Itera’s customers.- Recruit, retain and develop employees with needed competence to ensure quality customer deliveries - Leadership of employees, competence development, training for role, allocation of resources and team.

Oslo, Norway

Responsible for Resource Management (People & Activities Planning) of 60+ employees in Managed Services department, both Onshore and Nearshore. Facilitating collaboration of People Management Group in the department (as Head of People Management Group).- scheduling employees on requested assignments (projects, consultancy, onsite support, sales support.

Oslo, Norway

Working as Team Lead, Service Owner and operational Contract & Invoice Manager. Responsible for management and development of services delivered by Itera Contract Management Office.- building, training and managing a team that executes contract and invoice management for all departments and offices of Itera- establishing, implementing and maintaining.

Oslo, Norway

Orchestrating bid process in Managed Services Sales team.- administrating opportunities and bids/proposals in CRM, working with reports- studying tender documentation, setting up bid plan and bid team- distributing tasks, following up on progress in order to meet deadlines- collecting all needed formal documents, cv’s, references etc.- supporting Sales.

Kiev, Ukraine

Managing contracts and invoices in Managed Services department.- establishing digital contract archive for all operations contracts- implementing routine for basic contract management- creating and implementing change management process on services’ subscriptions- audits of subscription-based service elements (asset management)- handling customer inquiries.

Kiev, Ukraine

Working in IT Operations team that supports large Swedish customers according to ITIL standards.- analyzing incoming Incidents, Requests and Changes, distributing them to technicians (resource planning)- deadlines control and follow-up- communication with customers- writing process documentation- reporting

Kiev, Ukraine

1st line user support for large Swedish customers via phone and email.- performing basic IT support (password change, creating users and groups in AD, changing permissions in AD, creating mailboxes, remote assistance related to Microsoft products etc.)- registering interactions, incidents and requests in HP ServiceCenter 6.2- distribution of tasks to 2nd.

Kiev, Ukraine

Working in IT Operations team that supports large Norwegian customers.- planning, implementation and validation of changes according to ITIL- participating in CAB meetings- writing reports

Kiev, Ukraine

Working in IT Operations team that supports large Norwegian customers. Translating technical documents, interpreting during meetings, assisting in coordination of work process.

Moscow, Russia

Executive Master Of Management, Leading In Digitized Workplaces, Project Management

Summer Courses In Norwegian Language And Culture, Level 4

Bachelor'S Degree, Faculty Of Languages And Literature