Sofya Kapustina Email & Phone Number

Oslo, No

Oslo, Norway

Oslo, Norway

Starting and managing my own company: a dance school in Oslo. A to Z responsibility for the business. • Startup of a new company with the respective services and processes.• Planning courses and staffing.• Finance: budget, invoicing, payroll and accounting.• Daily management and administration.• Sales, marketing, promotion.• Communication with customers and suppliers.• Event management.

Oslo, Norway

Oslo, Norway

Lead and develop a team of 8 people: HR advisors, HR service function and HR system manager.• Personnel responsibility, day-to-day management, follow-up and prioritization.• Establishing good cooperation and communication internally in the team and externally towards other roles and functions.• Roles’ and responsibilities’ mapping, streamlining work processes.• Drive projects to streamline, digitize and modernize HR processes.• Coordinating implementation of a new case management system for HR services.• Development of the new HCM system.• Part of the HR director's management team, contributing to organizational development and strategy.

Oslo, Norway

Managing a team of 4-5 employees in the internal IT department with overall responsibility for operation and development of applications, services and end-to-end deliveries within the business areas HR, Sales & Marketing and Consultancy.- Administration and development of IT services together with the team and the business.- Participation in internal digitalization projects.- Primary responsibility for HR systems and services, e.g. implementation of a new HR system globally in the company,- Coordination of the team's work, follow-up, prioritization and development.- Implementation of ITIL and agile methods (Scrum) in the team.- Responsibility for the team's budget and financial results.- Interaction and communication with other departments and IT functions.- Supplier follow-up.

Oslo Area, Norway

Managing a team of 15+ employees, mainly senior operations consultants delivering on daily operations, projects and changes to Itera’s customers.- Recruit, retain and develop employees with needed competence to ensure quality customer deliveries - Leadership of employees, competence development, training for role, allocation of resources and team performance - Onboarding, Exit, Rotation of employees - Administrative follow-up: timesheets, vacations, expenses, absence, 1:1 etc.- Leadership of IaaS and PaaS revenue and costs (P&L) - Assign people to tasks, prioritize delivery, prioritize customers - Resource utilization to meet quality and financial targets - Owner of budget for PEX and OPEX for own employees

Oslo, Norway

Responsible for Resource Management (People & Activities Planning) of 60+ employees in Managed Services department, both Onshore and Nearshore. Facilitating collaboration of People Management Group in the department (as Head of People Management Group).- scheduling employees on requested assignments (projects, consultancy, onsite support, sales support, operations etc.) according to defined KPI's- developing common resource management process across department- focus on billable utilization, good information sharing and predictability- facilitating common process related to hiring, exits, internal position changes- managing competence development plan and budget for the department- establishing, maintaining and developing the needed processes, guidelines and tools for building organizational capabilities and competence development

Oslo, Norway

Working as Team Lead, Service Owner and operational Contract & Invoice Manager. Responsible for management and development of services delivered by Itera Contract Management Office.- building, training and managing a team that executes contract and invoice management for all departments and offices of Itera- establishing, implementing and maintaining processes, tools and routines both internally for the team and for the whole department/company- ensuring CMO service continuity and compliance with company framework- taking care of contract administration and invoice updates after contract’s handover from Sales to Delivery and Operations- ownership of subscription and services invoicing for several departments- integrating invoice management with Change Management and Project Management processes- SPOC for customers and internally on invoice- and contract-related matters- implementing process and tool for price lists management in the company- taking control of annual price adjustment- financial reporting to the department and company management

Oslo, Norway

Orchestrating bid process in Managed Services Sales team.- administrating opportunities and bids/proposals in CRM, working with reports- studying tender documentation, setting up bid plan and bid team- distributing tasks, following up on progress in order to meet deadlines- collecting all needed formal documents, cv’s, references etc.- supporting Sales Managers with any needed information and documentation for the bid/proposal

Kiev, Ukraine

Managing contracts and invoices in Managed Services department.- establishing digital contract archive for all operations contracts- implementing routine for basic contract management- creating and implementing change management process on services’ subscriptions- audits of subscription-based service elements (asset management)- handling customer inquiries related to subscription invoices- setting up QA routines on invoices for consultancy services

Kiev, Ukraine

Working in IT Operations team that supports large Swedish customers according to ITIL standards.- analyzing incoming Incidents, Requests and Changes, distributing them to technicians (resource planning)- deadlines control and follow-up- communication with customers- writing process documentation- reporting

Kiev, Ukraine

1st line user support for large Swedish customers via phone and email.- performing basic IT support (password change, creating users and groups in AD, changing permissions in AD, creating mailboxes, remote assistance related to Microsoft products etc.)- registering interactions, incidents and requests in HP ServiceCenter 6.2- distribution of tasks to 2nd line support

Kiev, Ukraine

Working in IT Operations team that supports large Norwegian customers.- planning, implementation and validation of changes according to ITIL- participating in CAB meetings- writing reports

Kiev, Ukraine

Working in IT Operations team that supports large Norwegian customers. Translating technical documents, interpreting during meetings, assisting in coordination of work process.

Moscow, Russia

Executive Master Of Management, Leading In Digitized Workplaces, Project Management

Summer Courses In Norwegian Language And Culture, Level 4

Bachelor'S Degree, Faculty Of Languages And Literature