Sofía Castro Email & Phone Number

Costa Rica

• Develop and Implement testing training programs and prepare metrics for global testing projects and releases.
• Educate and influence stakeholders to ensure understanding and compliance with global testing strategy.
• Identify and resolve defects, providing sign-off prior to production deployment.
• Manage Agile sprints and implemented Agile methodologies, earning recognition for effective implementation.

Costa Rica

• Subject Mater Expert (SME) on Service Now content and Veeva documents. Identify, develop, and implement process optimization, standardization, and automation across the HR hub.
• Triage and resolution of HR cases for the Americas region.
• Led the development and implementation of innovative tools and processes to streamline HR operations, improve efficiency, and enhance value. Educate and influence key stakeholders during change for effective.
• Led change management… Show more
• Led change management initiatives during the company spin-off [GSK], including training new team members and facilitating project planning and execution.
• SME on building strong relationships with key stakeholders.

Costa Rica

• Successfully assumed temporary leadership role during manager’s leave of absence (LOA):
• Proactively expanded responsibilities to maintain team productivity and service levels.
• Effectively managed different tasks, projects and processes ensuring a seamless execution and positive impact on the area.

Costa Rica

• Management of knowledge articles in Service Now for the Americas facilitating knowledge transfer and improving HR help content
• Map new processes for documentation in ServiceNow and Veeva, fostering collaboration and process efficiency.
• Support meeting governance and CommCell, aligning teams towards shared objectives.
• Collaborate with global teams and HR Hub members to enhance HR Help Content.
• Fostered partnership with stakeholders across multiple regions, promoting… Show more
• Fostered partnership with stakeholders across multiple regions, promoting effective communication and collaboration.

• Drive operational excellence in Human Resources by seamlessly executing strategic processes in Workday, ensuring the efficient and timely completion of employee-centric transactions, including promotions, transfers.
• Provide clear guidance and explanations throughout processes, providing detailed explanation and support to foster a productive environment, ensuring valuable and enriching service experience.
• Subject Matter Expert in… Show more
• Subject Matter Expert in bank account management for LATAM employees, ensuring compliance and streamline operations.
• Manage employee benefits and provide comprehensive support, resolving HR-related inquiries for Latin America.
• Manage stakeholder relationships with key HR partners across LATAM to align and implement HR processes effectively. Show less