Sofía Castro Email & Phone Number

Costa Rica

• Develop and Implement testing training programs and prepare metrics for global testing projects and releases.• Educate and influence stakeholders to ensure understanding and compliance with global testing strategy.• Identify and resolve defects, providing sign-off prior to production deployment.• Manage Agile sprints and implemented Agile methodologies, earning recognition for effective implementation.

Costa Rica

• Subject Mater Expert (SME) on Service Now content and Veeva documents. Identify, develop, and implement process optimization, standardization, and automation across the HR hub.• Triage and resolution of HR cases for the Americas region.• Led the development and implementation of innovative tools and processes to streamline HR operations, improve efficiency, and enhance value. Educate and influence key stakeholders during change for effective collaboration.• Led change management… Show more • Subject Mater Expert (SME) on Service Now content and Veeva documents. Identify, develop, and implement process optimization, standardization, and automation across the HR hub.• Triage and resolution of HR cases for the Americas region.• Led the development and implementation of innovative tools and processes to streamline HR operations, improve efficiency, and enhance value. Educate and influence key stakeholders during change for effective collaboration.• Led change management initiatives during the company spin-off [GSK], including training new team members and facilitating project planning and execution. • SME on building strong relationships with key stakeholders. • Develop communication strategy in Workplace for the HR Hub. Show less

Costa Rica

Successfully assumed temporary leadership role during manager’s leave of absence (LOA):• Proactively expanded responsibilities to maintain team productivity and service levels. • Effectively managed different tasks, projects and processes ensuring a seamless execution and positive impact on the area.

Costa Rica

• Management of knowledge articles in Service Now for the Americas facilitating knowledge transfer and improving HR help content• Map new processes for documentation in ServiceNow and Veeva, fostering collaboration and process efficiency.• Support meeting governance and CommCell, aligning teams towards shared objectives.• Collaborate with global teams and HR Hub members to enhance HR Help Content.• Fostered partnership with stakeholders across multiple regions, promoting… Show more • Management of knowledge articles in Service Now for the Americas facilitating knowledge transfer and improving HR help content• Map new processes for documentation in ServiceNow and Veeva, fostering collaboration and process efficiency.• Support meeting governance and CommCell, aligning teams towards shared objectives.• Collaborate with global teams and HR Hub members to enhance HR Help Content.• Fostered partnership with stakeholders across multiple regions, promoting effective communication and collaboration.• Develop a communication strategy in Workplace for the HR Hub.• Creating and monitoring KPIs and metrics in ServiceNow dashboards for leadership reporting.• Develop tools to integrate HR hub information to improve productivity. Show less

• Drive operational excellence in Human Resources by seamlessly executing strategic processes in Workday, ensuring the efficient and timely completion of employee-centric transactions, including promotions, transfers, salary adjustments, and cost center reassignments.• Provide clear guidance and explanations throughout processes, providing detailed explanation and support to foster a productive environment, ensuring valuable and enriching service experience.• Subject Matter Expert in… Show more • Drive operational excellence in Human Resources by seamlessly executing strategic processes in Workday, ensuring the efficient and timely completion of employee-centric transactions, including promotions, transfers, salary adjustments, and cost center reassignments.• Provide clear guidance and explanations throughout processes, providing detailed explanation and support to foster a productive environment, ensuring valuable and enriching service experience.• Subject Matter Expert in bank account management for LATAM employees, ensuring compliance and streamline operations.• Manage employee benefits and provide comprehensive support, resolving HR-related inquiries for Latin America.• Manage stakeholder relationships with key HR partners across LATAM to align and implement HR processes effectively. Show less