Sofía Galo Email & Phone Number

Nicaragua

As a PPC Specialist at White Shark Media®, I am responsible for creating successful SEM campaigns on Google Ads and Microsoft Advertising through proprietary software, campaign creation templates, and third-party tools.

Managua, Nicaragua

As a Quality Analyst, I evaluated and followed up on policies, guidelines, and process compliance with product support representatives. As well, I prepared and provided feedback sessions on strengths and AOO, in order to work towards improvement plans based on the SMART methodology.

Managua, Nicaragua

As a leader of product support representatives, I made sure to guarantee the well-being and coordination of groups between 15-18 people. Part of my job role was being in charge of KPI measurement, action plan creation, coaching towards specific KPI improvement, and engagement activities coordination at a campaign level.

Managua, Nicaragua

I had the honor to work for 3 years as a translator and interpreter of the local channel coverage of the Academy Awards. Part of this included the translation of the Acadamy Award Ceremony scripts, being a commentariat during the ceremony, providing details of the nominated movies and actors.

Managua, Nicaragua

As a Subject Matter Expert, I was the first line of product support for Technical support representatives on topics related to processes, products, and guidelines. As well, I was able to engage in triage meetings to work towards process optimizations and operations improvement.

Managua, Nicaragua

As a Technical Support Representative, I provided product support for consumers in hardware and software-related issues.

Managua, Nicaragua

As an in-store sales representative, I was in charge of acquiring clients through post-pay telephony plans as well as, selling hardware (cell phones), mobile data, and accessories, along with this, I was also in charge of store management and inventory tracking.