Sofía Terán A. Email & Phone Number

Barcelona, Catalonia, Spain

Serve as the go-to Technical Support expert for all aspects of the Revolut People Product, including HR systems, payroll, benefits, and other related software tools.I deeply understand the technical architecture, integrations, and functionality of the People Product to provide accurate and timely solutions. I collaborate with cross-functional teams to ensure smooth service delivery across platforms, addressing complex technical issues and escalating to engineering when needed. I… Show more Serve as the go-to Technical Support expert for all aspects of the Revolut People Product, including HR systems, payroll, benefits, and other related software tools.I deeply understand the technical architecture, integrations, and functionality of the People Product to provide accurate and timely solutions. I collaborate with cross-functional teams to ensure smooth service delivery across platforms, addressing complex technical issues and escalating to engineering when needed. I work closely with Product, Development teams to resolve bugs, enhance system performance, and contribute to product improvements, all while aligning solutions with service standards and SLAs to deliver an exceptional customer experience.In addition, I manage various applications essential to our operations, such as Revolut People, Jira, Slack, Google Docs, Google Spreadsheets, Help Docs, Google Meets, FigmaJam, DocuSign, Google Cloud (Looker), Google Cloud (Logs Explorer), Sana, Developer tools, BrowserStack, PostMan Show less

Barcelona, Cataluña, España

My multifaceted role combines proficiency in technical support and integration expertise, I'm a specialist in creative content production. This involves supporting clients via chat, email, and one-to-one online sessions.My role further extends to driving and growing online product training initiatives, actively promoting and communicating new features through in-app advertisements and targeted email campaigns to ensure that our clients are well-versed in maximizing Actimo's features by… Show more My multifaceted role combines proficiency in technical support and integration expertise, I'm a specialist in creative content production. This involves supporting clients via chat, email, and one-to-one online sessions.My role further extends to driving and growing online product training initiatives, actively promoting and communicating new features through in-app advertisements and targeted email campaigns to ensure that our clients are well-versed in maximizing Actimo's features by working closely with the Product team, Developers team, and Customer Success team. I have gained valuable technical skills and hands-on experience, including access to the Developer's Database (DBeaver) and a solid foundation in SQL. My technical tasks encompass a range of activities, such as utilizing my API basic knowledge, navigating Google Developer's tools (Network, Console, Elements, Performance), and employing debugging techniques to resolve technical issues.One key aspect of my role involves the testing and resolution of integration issues between Actimo and external software. I am proficient in debugging client issues and orienting and training new members of the team as well as company partnerships. This combination of skills and experience positions me as a capable and resourceful team member, adept at handling diverse technical challenges in the realm of software development and integration.In addition, I manage various applications essential to our operations, such as Intercom, Slack, Mylink, Vonage, Nexmo, Bob HR, Vanta, Google Docs, Jira, Zoom, Trello, Google Spreadsheets, Help Docs, Sendgrid, Google Meets, BrowserStack, Notion, PostMan, TestFlight, and DBeaver, Figma. Show less

Barcelona, Cataluña / Catalunya, España

I specialized in resolving inquiries related to chatbot platform usage. Through LiveChat support, I assisted users in setting up chatbots and devising effective plans or workarounds to address their specific issues.My role extended to content creation for the Landbot help center (Knowledge Center) and the Landbot blog, contributing valuable resources to enhance user understanding and engagement.Additionally, I serve as the Landbot Community Admin/Manager, fostering a… Show more I specialized in resolving inquiries related to chatbot platform usage. Through LiveChat support, I assisted users in setting up chatbots and devising effective plans or workarounds to address their specific issues.My role extended to content creation for the Landbot help center (Knowledge Center) and the Landbot blog, contributing valuable resources to enhance user understanding and engagement.Additionally, I serve as the Landbot Community Admin/Manager, fostering a collaborative environment for users.Proficient in various applications, including Intercom, Slack, Woffu, Google Docs, Google Spreadsheets, Help Docs, Sendgrid, Notion, Circle, Airtable, Zapier, Stripe, Zoom, ClickUp, Google Meets, Integromat, and Trello.I ensured efficient management and seamless communication across teams and Platforms. Show less

Barcelona Y Alrededores, España

As a customer service professional specializing in Airbnb platform support, I excel in providing assistance through calls and emails. My primary focus is on helping users navigate the Airbnb platform, resolving issues, and mediating effectively between guests and hosts to ensure a positive user experience.Key responsibilities include the adept management of NOVA, identifying and reporting fraudulent activities such as Account Takeover (ATO), Chargebacks, Phishing attacks, and Money… Show more As a customer service professional specializing in Airbnb platform support, I excel in providing assistance through calls and emails. My primary focus is on helping users navigate the Airbnb platform, resolving issues, and mediating effectively between guests and hosts to ensure a positive user experience.Key responsibilities include the adept management of NOVA, identifying and reporting fraudulent activities such as Account Takeover (ATO), Chargebacks, Phishing attacks, and Money laundering.In addition, I specialize in conflict resolution by mediating between parties in both active and inactive conflicts. Handling customer complaints and queries based on defined lines of work, I work diligently to meet objectives based on key performance indicators (KPIs) such as NPS (Net Promoter Score) and SPD (Service Provided Duration).My commitment to high productivity, as reflected in NPS statistics, ensures the achievement of set goals and a seamless customer support experience. Show less

Quito Ecuador

I held full responsibility for the diagnosis, treatment, and nutritional intervention of patients participating in weight reduction sessions with specialized appliances.Key responsibilities included the proficient management of advanced medical devices such as radiofrequency devices, cavitation equipment, lipo laser technology, and an iodine hair removal machine. This role required a comprehensive understanding of the integration of nutritional strategies with cutting-edge technologies… Show more I held full responsibility for the diagnosis, treatment, and nutritional intervention of patients participating in weight reduction sessions with specialized appliances.Key responsibilities included the proficient management of advanced medical devices such as radiofrequency devices, cavitation equipment, lipo laser technology, and an iodine hair removal machine. This role required a comprehensive understanding of the integration of nutritional strategies with cutting-edge technologies to enhance patient outcomes and overall well-being.My expertise extended beyond traditional nutrition counseling, encompassing a holistic approach that leveraged state-of-the-art medical devices for optimal patient care. This multifaceted role allowed for a dynamic and impactful contribution to the holistic health and aesthetic goals of the patients. Show less

Toctiuco (Quito-Ecuador)

My responsibilities encompass providing nutritional advice for post-medical consultations and conducting outpatient consultations. Additionally, I serve as the Nutritionist for the Metabolic Chronic Club, and the Psychoprophylaxis Club, and provide nutritional support for the children of the Community-Based Childcare Centers (CIBVs) within the community.

Quito, Pichincha, Ecuador

My role involves delivering comprehensive nutritional care and guidance across these specialized domains.I developed my activities in various areas, including Pediatrics, Pediatric Intensive Care Unit, and External Consultation, and specifically cater to the nutritional needs of pediatric patients with cystic fibrosis.

Chicago, Illinois, Estados Unidos

As the Team Manager of the Food and Beverage Department, I successfully led four teams, each consisting of 10 individuals. My role involved daily oversight of group distribution among the restaurants in the amusement park, ensuring efficient operations and a delightful dining experience for visitors.

Quito, Pichincha, Ecuador

In my role as a Hostess, I take pride in embodying the welcoming face of our restaurant. As the initial point of contact, I consider it a personal responsibility to ensure that your dining experience begins on a positive note.My primary focus is on meticulously managing seating arrangements to establish an organized and efficient flow of guests. Upon your arrival, I extend a warm greeting, inquire about reservation status, and guide you to your assigned tables.

Maestría, Nutrición Humana Y Salud

Master of health promotion for the prevention of diseases through nutritional advice, development of new products and guarantee of safety.

Degree Nutritionist Dietitian, Nutrición Humana Y Dietética

- Degree specialized in areas of health, management, research and teaching in public and private health services, members of research.

Certificación Online, Foods, Nutrition, And Wellness Studies, General

-Nutrigenomics course for sport with a total duration of 11 hours of which 7 were lectures and the rest for practice and evaluation..

Certificación Online, Foods, Nutrition, And Wellness Studies, General

Activities and Societies: Curso online en Nutrigenómica para profesionales de la nutrición Online course of 25 hours in total of which 11.