Do you have a loyalty or membership product experiencing high levels of churn, low retention and growth? Or perhaps you want to create and launch a new subscription, loyalty or membership product?Hancock & Rowe are experts in user experience design (UX) and development. Our work on UX/UI led mobile & web apps, loyalty programmes & membership portals falls into three types of service:1. Start from scratch and build a prototype to test a concept or take a MVP to market2. Review and simplify user journeys and functions3. Scale existing products𝗪𝗵𝗼 𝗱𝗼 𝘄𝗲 𝘄𝗼𝗿𝗸 𝘄𝗶𝘁𝗵? • Organisations with memberships in Travel & Tourism, Professional Associations, Societies, Trade Unions, Visitor Attractions, Retail, & more….• SaaS & EaaS𝗪𝗵𝗲𝗻 𝗶𝘀 𝗮 𝗴𝗼𝗼𝗱 𝘁𝗶𝗺𝗲 𝘁𝗼 𝘁𝗮𝗹𝗸 𝘁𝗼 𝗮 𝗨𝗫/𝗨𝗜 𝗱𝗲𝘀𝗶𝗴𝗻 𝗮𝗻𝗱 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗲𝘅𝗽𝗲𝗿𝘁?• Your existing users are disengaged & frustrated• The amount of resources needed internally to address user complaints and queries is on the increase• You’re seeing a reduction in new members, subscribers or customers• Your product is not functioning as well as it could• You know that you need specialist expertise to turn this around• Your internal design team is spending too much time addressing the problems of out of date digital infrastructure using a lot of different and older services𝗧𝗵𝗲 𝗿𝗲𝘀𝘂𝗹𝘁𝘀 𝘆𝗼𝘂 𝗰𝗮𝗻 𝗲𝘅𝗽𝗲𝗰𝘁 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗛𝗮𝗻𝗰𝗼𝗰𝗸 & 𝗥𝗼𝘄𝗲 𝘁𝗲𝗮𝗺Complete confidence in the success of the project from the outset as our thorough and informed agnostic guidance and recommendations take the assumption out of developing and improving new and existing websites and appsWe create ‘sticky’ products that:• Solve your users problems• Ensure your product is engaging and of value• Create healthy habits• Use customer satisfaction surveys to facilitate continual feedback• Keep it simpleAll resulting in:• Increase in customer lifetime value• Increase in customer retention• Decrease in churn rate• Increase in revenue and profit margin𝗪𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗛𝗮𝗻𝗰𝗼𝗰𝗸 & 𝗥𝗼𝘄𝗲 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁?• We have developed a tried and tested, unique ‘Higher Retention, Less Churn Process’• Our attention and focus is on user research to improve the experience of existing users to maximise engagement, retention, and satisfaction• When creating a new concept we first do the work to deeply understand the user to form the basis of our brief.