Hancock & Rowe

Hancock & Rowe are experts in user centred UX design & development for organisations wanting to create and launch a new subscription, loyalty or membership product. And clients who already have an app or product that needs improving to optimise its functionality. Our work on UX/UI led mobile & web apps, loyalty programmes and membership portals falls into three types of service. 1. Start from scratch and build a prototype to test a concept or take a MVP to market 2. Review and simplify existing user journeys & functions 3. Scale existing products into new verticals and markets Our clients are typically experiencing one, or some, of these issues - high levels of churn and/or low retention - disengaged, frustrated users - increased user complaints & queries reducing profitability - reduction in new members, subscribers or customers - a product not functioning optimally Using the Hancock & Rowe unique ‘Higher Retention, Less Churn Process’, we support our clients to:- - maximise engagement, retention, and satisfaction - see less churn - drive membership growth for their membership, loyalty or subscription products - lowering costs through highly optimised user experience - create sticky products Our point of difference, that creates superb results for our clients, is the emphasis we put on research to deeply understand the user. This understanding forms a solid basis for our design/development brief. Clients appreciate this thorough, informed agnostic guidance and recommendations that takes the assumption out of developing and improving websites and apps. It also results in excellent products that our clients audiences clamour to buy, love to use, and are delighted to share with others. In essence, creating raving fans and engaged users. If you are thinking of creating and launching a new subscription, loyalty or membership product, or already have an app or digital product in place that needs improving, send us a message on LinkedIn.