To improve an organization’s market position and achieve financial growth. To defines long-term organizational strategic goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals.To prospect new clients by networking, cold calling, advertising or other means of generating interest from potential clients.

 Responsible for Sourcing for Computers & Peripherals categories Responsible for the catalog expansion and partnering with new brands/vendors Involved in building the digital catalog and continuous improvements across the category Worked closely with the Marketing and Merchandising team to increase visibility for my category Plans & assist in identifying strategic partners to drive various growth initiatives. Ensuring Price leadership on key models across sub categories Relationship Management with vendors and suppliers.

Supervising their work, Ensuring service levels matrixes are met on all the channels handled.. Planning and prioritizing the work of the team to ensure targets are met, based upon resource available. Making detail data-based reports on the teams as well as individual performance, on a week to week basis. Discussing the team’s performance with the clients on the operations call (weekly). Preparing the incentive file for the team on a monthly basis.Defined & Implemented processes with faster TURN AROUND TIME to improve customer satisfaction and loyalty.

Worked as a CSR handling Customer calls and Chats Achieved Awards for scoring the best in customer satisfaction Was part of the first Phone support lauched by eBay India team

 WORKED WITH EPICENTER TECH.pvt ltd AS Sr. customer Relationship Assoc.  Was handling calls for outbound process - Collection Process

Supervision in Assorting Department ( raw daimonds)Handling All customs Realted Work