• I bring our customers' visions to life!• Presales functional and strategic consultant for Zendesk's product offering for both new and existing clients• Work to uncover the strategic goals and priorities of client stakeholders and remove barriers with the business value of Zendesk's product• Collaborate with and enable Sales representatives on presenting value and functionality

- Product Owner for multiple large UK-based ServiceNow engagements.- Leading the requirement gathering workshops for multiple tracks, creating stories, and managing the project tracks end-to-end.- Analysed the existing “as-is” system, focused on best practices, and recommended future state “to-be” set up.

- Product Manager for the HR Service Delivery track of ESM Cafe, the Infosys flagship product built for ServiceNow.- Instrumental in scaling up ESM Cafe product portfolio and hitting $11 Mn revenue mark. - Owned and managed the entire product lifecycle from design and development to launch of plug-and-play HR Service Delivery applications for processes including, Onboarding, Off-boarding, Payroll, and other HR service catalog items in an agile environment.- Supported go-to-market release plans and developed documentation & artefacts to support the implementation and on-going support of the product.

- Instrumental to the creation and growth of a new distribution network for MOSL via Independent Financial Advisers- Proactively increased the awareness about products and benefits in Delhi-NCR region- Responsible for educating and training the Independent Financial Advisers regarding products and client sales call for assistance.