Soham Deb Email & Phone Number

London, Gb

Dagenham East

• Managed active directory for new starters and leavers, ensuring smooth onboarding and offboarding processes.• Troubleshoot IT equipment to maintain optimal functionality and minimize downtime.• Raised tickets for password resets and resolved them promptly to support efficient workflow.• Updated and refactored Windows and Android devices to enhance performance and security.• Developed clear guides for non-technical users simplifying complex IT processes.• Documented IT issues from common problems to complex scenarios with accuracy and clarity.• Responsible of managing Purchase Order for IT equipment and provide access on SAGE 200 to members of staff.

London Bridge Station

• Managed a team of six at WHSmith, assigning tasks and daily targets for stock, pricing, and customer service.• Oversaw stock movement, deliveries, sales figures, and administrative work to ensure smooth operations.

Westfield Stratford

• Managed delivery process, ensuring accurate tagging and labeling of items for H&M at Westfield Stratford.• Organized stockroom efficiently to optimize delivery to shop floor.• Collaborated with team to streamline processes and improve overall efficiency.

Gallions Reach

• Assisted customers with inquiries and organized shopfloor items at H&M Gallions Reach.• Collaborated with team members to ensure correct item placement and department organization.

Victoria Station

• Managed promotional labelling and shelf organization at WHSmith, ensuring a visually appealing store layout.• Provided excellent customer service by serving customers at the tills and offering product recommendations.• Trained new starters on till operations and customer service protocols.

Bachelor'S Degree, Computer Science And Informatics, First Class - 74%

• Understanding business data by analysing a broad range of data provided by developing an AI solution and tackling the problems. •.

Certhe, Computer Science And Engeenering, Pass

- YEAR 1 modules: • Programming principles I (Python) • Programming principles II (Java) • Web Design and Development • Trends in Computer.

Level 3, Information Technology, Mmd

LEVEL 3 modules: • Computer Applications and Implementation • Computer Networks • Computer System - Hardware & Software Components •.

Level 2, Information Technology, Merit

Gcse, Ict, C

Functional Skills, Mathematics - English - Ict, Pass