Manager At Sutherland Global Services at Sutherland

Responsible for all on site aspects of the logistics, supply chain, and customer delivery operations. In charge of making sure that each stage of the distribution process is progressing on time, on budget and to the right quality standards.Scheduling and planning delivery routes. Analytic and organised in approach. Comprehensive understanding of management systems. Effectively dealing with conflicting demands. Managing client expectations. Carrying out quality control audits. Ability to… Show more Responsible for all on site aspects of the logistics, supply chain, and customer delivery operations. In charge of making sure that each stage of the distribution process is progressing on time, on budget and to the right quality standards.Scheduling and planning delivery routes. Analytic and organised in approach. Comprehensive understanding of management systems. Effectively dealing with conflicting demands. Managing client expectations. Carrying out quality control audits. Ability to form, train and develop a logistics team. Strong, proven negotiation skills. Managing and prioritizing a busy workload. Able to handle customer facing situations. Show less

Reported directly to Senior Site Director of Operations. Responsibilities included management of SLA compliance, cross-functional teams, operations management, management workshop sessions, quality, continuous improvement, process metrics development, business development, and client site visits

Customer Service Management. TrainingRecruitmentService Delivery.

Working on eWorkforce Management, looking after the scheduling and rosters for an international cards Process called Sunshine.Handling various MIS reports on daily, weekly and monthly basis, having sound knowledge of call center tools like Avaya, eWorkForce Management etc.

Monitoring and evaluating the Level 1 representatives.Working on improvement of productivity in terms of Technical Resolution, Overall Talk time, Quality Scores and technical training Achieved and exceeded the performance goals and targets for the all the Quarters

Examination Co-ordination, Assessment, Software Training Activities.Designing & Implementing training course for staff (Hardware & networking).Software installation and troubleshooting.Software Training Activities. Implemented training course for staff.Managed Corporate Trainings.Software installation and troubleshooting Computer Assembling and Networking.