Sohini Solanki Email & Phone Number

San Mateo, California, US

Lead Product Researcher for GetFeedback Platform (CX Solution)

Mountain View, California, US

• Led research to identify customer problems, define goals and develop designs to improve QuickBooks Mobile app.

Pleasanton, California, US

• Led foundational research in a new product area to understand the current landscape and subsequently strategize where the company could focus its development efforts.

Pleasanton, California, US

• Led research for Admin Suite, Medallia’s self service product for building reports and surveys.
• Conducted research for a variety of products across platforms and industry verticals.

Austin, TX, US

• Lead researcher for multiple functional areas of NetSuite ERP system and for SuiteCommerce Advanced, NetSuite’s ecommerce platform
• Actively utilized Innovation Catalyst experience to promote Design Thinking mindset and coached teams across the company.
• Helped to establish processes for research and design.
• Worked with teams and customers across the world.
• Organized and participated in team building activities as the XD team grew in leaps and bounds across the globe.

Mountain View, California, US

• User Experience Researcher for QuickBooks Online focusing on both strategic and ongoing research.
• Led research for major QuickBooks Online redesign project.
• Led research for conceptualization and development for Mint My Business which was the basis for QuickBooks Self Employed.
• Coach teams and provide them with effective tools and guidelines to enable them to gather insights.
• As an Innovation Catalyst, help teams across the company to go beyond the obvious to solve customer problems.

Santa Clara, CA, US

• Led all research for Realtor.com redesign project.
• Conducted quantitative study to benchmark and track site speed perception of Realtor.com.
• Created consumer personas for company wide use.
• Worked with research team to establish user experience research process.

San Jose, CA, US

• Sole User Experience Researcher in the company responsible for all user insights.
• Worked very closely with UI designers, product managers, visual designer, software engineers and marketing team members.
• Worked on several projects simultaneously, each in a different stage of the product life cycle.
• Project categories included web applications, desktop software, social network, ecommerce, physical retail store, iPhone app.
• Research activities included creation of test plans, recruiting, conducting user research, analyzing and presenting insights, brainstorming with team for product development.
• Evangelized User Experience Research in the company and established a process for it.

Pittsburgh, PA, US

• Worked as a consultant to develop a user interface for a JSP-based Student Information System. The system catered to three different target audiences – students, parents and administrative staff. The system is.
• Responsibilities included designing the product from the ground up based on current user requirements, prototyping and user testing the system.

• Worked as a consultant to aid in user centered development of an information-sharing tool for an NIH sponsored project. The goal of the tool was to facilitate the sharing of a large variety of data specific to the.

• GENERAL MOTORS SPONSORED PROJECT (JAN ’02 – AUG ’02) o Worked in a team of five to “create an innovative human-car interface that incorporates human- like ‘low-impedance’ interaction styles (e.g. gestures) to support.
• INFORMEDIA (AUG ’01 – DEC ’01) o Worked in a team of five to analyze, using several HCI techniques, the user interface of Informedia, an application that stores and retrieves digital videos. o Formed the basis of a.

• Worked as a software engineer to develop an Enterprise Resource Planning (ERP) software in Visual Basic.