.Responsible for day-to-day production system maintenanceand support working across infrastructure and applicationteams..Adapt customer change requests and escalations into technicalrequirements with robust acceptance criteria for internal ticketsthrough Jira’s ticket..Assist with the planning and deployment of infrastructuresecurity measures..Manage staff members who are responsible for specific areas ofinfrastructure..Serve as technical support for medium to complex problemresolution..Defines guidelines for system testing, monitoring, performancetuning, and maintenance of SAP software components.

.Plan, and execute patches, updates, upgrades, and performancetuning to the SAP system as required..Ensures effective security, operation, and peak performance ofSAP environments..Perform SAP client administration (create client, copy client,delete client, export/import client) as required..Restore production database to DR, QAS, or DEV two times perannum on request for production data issues..Work closely with the project team and

.Manage and mentor the Infrastructure team..Provide technical guidance and support across departments..Monitor the servers, background jobs, and system performanceand avoid bottlenecks in SAP environments..Monitor and configure BI service and schedule jobs.Perform day-to-day Basis admin responsibilities includingtroubleshooting, and analyzing load.