- Coordinate and oversee internal training courses and conferences for staff and practitioners nationwide.- Project manage external training sessions for organisations, encompassing proposal preparation, contract drafting, venue or online event coordination, survey design, distribution and analysis. - Conduct analysis to identify workforce training needs as a crucial component of the annual report development process.- Create forecasts and maintain an updated budget tracker for training and event costs- Maintain and manage contact lists on Salesforce, ensuring accuracy and completeness. Implement any required actions following changes in contact information.- Revise and refresh the training section on the Pause intranet platform

Project Management - Manage different Key Projects• Develop project plans, project budgets, forecast and billing schedules•Commission Associates/Assessors and arrange briefings, where applicable•Manage project delivery, in relation to Associate deployment, venues, delegates and materials•Organise recruitment and Assessment CentresClient Relationship Management• Carry out day to day contact with the Client ensuring high level of Client satisfaction• Attend and organise Client meetings• Identify new business opportunities within existing accountsNew Business Development Support. Devise project plans to overall Client proposals when required• Attend meetings and presentations when logistical and project management support is requiredGeneral tasks• Ensure monthly project finances and forecasts are up to date • Attend team meetings and monitor individual targets. Manage the Office Administrator workload on a day to day basis

Now - Organising trainings and conferences: finding venues, preparing course materials, liaising with local agents where training is taking place overseas to ensure smooth running of course and wellbeing of course attendees, helping them with visas and accommodation. - Dealing with requests in both languages via email, fax and over the phone. - Document typing, help with presentation layout and formatting of reports. - Updating contacts and inputting data into the ACT database, as well as cleansing existing data.- Dealing with all travel arrangements for staff, consultants and clients. - Printing and binding of Reports and distribution to subscribers- Dispatching documents and course materials by post and courier- Ordering office and printer supplies, keeping cupboards organised.- General administrative work, meeting and greeting of clients when visiting and upkeep of office