Sol Friedman Email & Phone Number

Brooklyn, New York, Us

Oversee day-to-day operations, ensuring all programs and services are running efficiently and effectively.Develop and implement operational policies and procedures to enhance organizational performance.Lead, supervise, and support a diverse team of staff and volunteers.Conduct regular team meetings, provide feedback, and ensure staff are aligned with organizational goals.Manage staff scheduling, performance evaluations, and professional development opportunities.Create operational department workflows and identify areas for streamlining and improvement.Operational Metrics:Establish key performance indicators (KPIs) for all operational areas and ensure team members are held accountable for fulfilling their duties to ensure high performance.Regularly analyze department data to measure efficiency and effectiveness, and provide insights to senior management accordingly.Contract Management:Ensure that all contracts are reviewed, organized, and executed to organization’s benefit.

Fort Lee, Nj, Us

Spring Valley, New York, Us

Ambulatory Clinic (Article 28) in Rockland County that provides a full array of medical services.Visiting Docs patient-focused medical care that integrates with patient's current health care system.• Directed and coordinated the internal structure of the organization based on company policies, goals, and objectives to ensure an efficient working environment• Established quantitative and qualitative metrics, guidelines, and standards criteria and policies for evaluating and assessing the company's efficiency and effectiveness• Participated in the recruitment and training of managers and employees, organize and oversaw their work and schedules, and conducted performance evaluations according to organizational policies.• Reviewed, analyzed, and evaluated business procedures to identify opportunities for improvement and established new policies and procedures to improve day-to-day operations.• Lead coordination and integration of efforts among operations, management, technology, and customer service delivery divisions to produce smoother workflow and more cost-effective business processes.• Planed and managed new operational processes to develop innovative solutions for increased productivity and maximum efficiency to support rapidly shifting business demands.Selected Achievements: Introduced alternative HR recruitment platform and ATS system along with proprietary social media platforms to better target the recruiting and hiring of providers, streamlined the onboarding process.Developed several additional vendors and areas of service for patient care management utilizing tele-health and geriatric medicine protocols. Implemented workflow and process streamlining strategies to monitor and track patient care program enrollment.

Montebello, New York, Us

Comprehensive Human Capital Management company, providing SaaS for Talent Acquisition, Onboarding, Human Resources, Time and Attendance, Benefit Administration, Payroll and Compliance, Reporting and Analytics.Empeon offers a wide range of solutions for the Health Care industry, Staffing, Hospitality, Foodservice, Transportation, Manufacturing, Logistics Unionized Labor, Real Estate & ConstructionSelected Achievements: Attended several industry conferences in the Homecare and Long-term care space.Developed opportunities for collaboration. Broadened additional categories of industry and service offerings.

Brooklyn, New York, Us

Consultant on the development of the Medical Advisory division. Relationship management with key healthcare referral organizations and major hospitals senior leadership, establish collaborative protocols. Interfaced with SBH Medical advisory team to build out services and resources. Attended industry conferences and events. Oversee general organizational development.Selected Achievements: Developed Collaboration Alliances with the ancillary service organizations, hospitals and other Medical Referral organizations. Achieved recognition with the primary hospital groups to facilitate access to their resources. Generated awareness with the hospital liaisons and the emergency response organizations to allow for cooperation in patient care management.

Dallas, Tx, Us

Developed innovative methodology to leverage business services networks and cross sell products that introduced significant new account sales resulting in a 30% increase in business volume.Designed innovative strategy to accommodate the insurance needs of a large medical association that resulted in a comprehensive offering of insurance to several hundred doctors.

Springfield, Massachusetts, Us

Focus on business , non- profits and large group market in the tri-state area, establishing new plans, as well as, retention and ancillary benefits line servicing for group benefit plans. Worked with Insured, Self - Funded, and alternate funded clients. • Developed relationships and team approach with brokers, industry consultants and TPAs to provide full range of service resulting in fully encompassed professional offerings. Oversaw and coordinated sales presentations, proposals, client presentations, and underwriting initiatives to ensure optimum outcomes. Advised business owners, their employees on personal financial planning strategies, including life, disability and long term care insurance, college, retirement and estate planning.Additional work with high net worth clients and complex cases.WORK LEARN GROW (Mass Mutual) - Brooklyn, NY 2017 - 2018Corporate Internship Staffing Program - Program ManagerCore management duties included, candidate sourcing, counseling, scheduling and talent issue resolution, with additional involvement in staffing and deployment, employee relations, performance assessments staff management and orientation, special projects and overall program development. Utilized interns to streamline operations, act as support staff and back office for team associates.Key Accomplishments:Streamlined back - office operations for over 40 teams resulting in a 15% increase and efficiency in both operations, compliance and new business development.Increase of 10% in cross selling opportunities due to better collaboration and interaction between associates.

Eden Prairie , Mn, Us

Complex Population ManagementAn Optum $1.1 billion business unit with over 2,500 employees, responsible to transform health care for the most medically complex patients by providing provider-led, patient-centric care and care management in the most clinically appropriate setting , including those with multiple chronic conditions and those facing serious illness.Worked with COO and senior management as a thought partner to provide expertise in developing key business strategies for restructuring financial reimbursement model, translating business goals into viable action plans, and streamlining operations. Market Strategy:• Guided executive team in shaping and executing highly effective client presentations and impactful follow-up tactics. This included the rollout of Optum Care Plus (formerly Evercare) an innovative nursing home patient care management program.• Provided expert guidance to internal teams, troubleshooting and resolving ongoing operational, clinical and financial performance issues. Sales & Account Development:Built and managed relationships with over 350 NY/NJ Long Term Care facilities, introducing our service capabilities and galvanizing the industry to work in partnership with Optum. Key Accomplishments:Broadened scope of services to include vertical MLTC and ACO markets, increasing market share by 35%, and generating $20 million in annual revenue by bringing in eight key industry stakeholders and moderating ensuing negotiations. Worked directly with the CEO of Optum Complex Population Management for NY and NJ, to drive business growth by cultivating collaborative alliances with crucial long-term care providers. Streamlined internal operations, supported and developed business sales process, and increased sales closure rate by 25%.Cultivated and coordinated collaborative and consultant alliances that strengthened market position, spearheading opportunities to develop a strategic partnership with Loeb and Troper.

Outsourcing services company with domains of activity in several industries including, Publishing, Legal and Healthcare sectors, providing content, transcription, legal and call center services, utilizing information technology, project management, and vendor-agnostic solutions. · Provided support to management in development of new clients and new business.· Developed, managed and delivered professional services on behalf of company to clients.· Maintained ongoing sales coordination, marketing and strategy development.

Brooklyn, Ny, Us

Fostered relationships with healthcare facilities & practice physicians. Developed marketing strategies for home care services to enhance corporate branding and improve organizational effectiveness. Tracked & analyzed referral trends & resolved ensuing issues.

Launched telemedicine /demand management services company; specializing in cardiac and pulmonary monitoring, PERS units, nurse triage, and enhanced physician answering services. The company was profiled in a Sept. 1996 magazine article entitled Anatomy of a Telemedicine Call Center (American Journal of Electromedicine)• Developed strategies for product positioning, creating focused marketing approach, which reduced start up time 30%, and resulted in opening up several secondary markets.• Redesigned marketing approach, exhibited at Disease Management Conferences, resulting in 60% increase in qualified leads.Selected Achievements:Mt. Sinai Medical Center – Developed initial stages of a comprehensive project to create a paperless Health Risk Appraisal (HRA), for utilization at their annual Mt. Sinai employee health fair.Jamaica Hospital Medical Center – Contracted to develop a pilot study of a severely asthmatic population tracking their peak flow monitoring; utilizing Heartlink’s Demand Management/Nurse Triage Program for After Hours Triage, as well as call answering and referrals. Explored adding an Outpatient Cardiac Monitoring Program to the Hospital’s Cardiac Program.Healthfirst (HMO) – Initiated a pilot project for a target population of 20,000 members. These members would avail themselves of Heartlink’s Demand Management/Nurse Triage Services. Also asked to run a controlled study for their asthmatic population.Medical Health Services – (A service for Medicare clients living in medically underserved areas in Urban Centers. They provide complete medical workups and client health assessments.) Initiated discussions to provide their patients with a minimum of one hundred cardiac readings per week.JASA –Offered to run a joint pilot demonstration project for the largest provider of services to the aged in New York City, utilizing Heartlink’s Homecare Video visits.

Healthcare Management Company with focus on Long Term and Rehabilitation Care. Provider ofRadiology Services, through Professional Health Imaging, P.C. (Division of MJT). Key Accomplishments:Reduced monthly outlay expenses by 50% through introduction of budget discipline, resolution of claims backlog, and elimination of outside marketing consultants.Redefined practice focus, promoting Women’s Health Center, increasing service utilization by 300%. Introduced new modalities and devised and implemented joint marketing strategies with Ethicon Endo - Surgery and Columbia Scientific to market Stereotactic Breast Biopsies and Dental Implant scanning. Wrote and negotiated contracts with HMOs that increased traffic for biopsies and dental scans by 500%. Built and monitored physician database improving prospecting efficiency. Increased referral base by over 350 new physicians. Mined data to determine utilization patterns, which resulted in a 40% increase in revenue.As a result of these initiatives was able to achieve a turnaround in revenue that carried the facility while it renegotiated it's lease agreements on it's primary modalities that were underperforming to salvage the company.

New York, Ny, Us

Hospital-based network comprised of twenty major teaching hospitals targeting Medicaid/Medicare populations. Also provides TPA and has PPO network. Recruited to develop ethnic markets and build physician networks. Represented organization in Brooklyn and Queens to develop member markets and build attending physician networks and acted as liaison to Maimonides Hospital, Kingsbrook Jewish Medical Center and Jamaica Hospital.• Effectively cultivated relationships and closed 70% of qualified leads. Consistently met and often exceeded quarterly quotas by as high as 150%. • Developed marketing teams familiar with target population reducing training time and accelerating membership growth, resulting in capturing a greater market share.

Brooklyn, New York, Us

Developed challenging volunteer placements for displaced professionals to facilitate skill enhancement and re-employment. Managed caseload of over 1200 clients. Oversaw staff and setup workflow protocols.Cultivated partnerships with public, private, and non-profit organizations and negotiated placement agreements; managed work-site relationships, including indemnification policies.Screened, evaluated, and oriented program participants to ensure successful job performance. Made referrals to support services as needed.Achieved low volunteer attrition rate through careful development of assignments that matched work-site and participant needs.Within first two months of tenure, developed close to 300 challenging work assignments in over 120 hospitals, mental health clinics, nursing homes, private and non-profit organizations.

Annandale, Va, Us

A full service CHHA, with a mandate to address the special needs of ethnic populations and Holocaust Survivors. Programs included; Adult/Geriatrics, Maternal/Child, Pediatrics, Infusion and Respiratory Therapy, Occupational Therapy, Speech/Language Pathology, Psychiatric and Terminal Illness Care.Retained to establish market recognition and presence, network with providers and community groups to grow marketshare.Wrote strategic outline for business development and marketing plan. Developed roadmap for implementation.Set up marketing infrastructure, created corporate image, and generated name recognition initiatives. Key Accomplishments:Utilized familiarity with cultural and ethnic markets to develop appropriate marketing materials and market penetration strategies that resulted in a 25% increase in business within six months.Designed newsletter, brochures, patient resources index, and oversaw patient satisfaction surveys.Implemented quality assurance procedures and employee incentive program that increased utilization by 40%.

Johannesburg, Gauteng, Za

Revitalized citywide job placement program serving displaced middle managers and executives. Increased annual job placement rate by 20%, finding positions for 85 applicants in the first year.• Researched and developed job leads for applicants, improving quality and range of placement opportunities. Enhanced community awareness of services through conference presentations, job fairs, advertising campaigns, multi-media exhibitions, press coverage, and public seminars resulting in a 500% increase of posted positions in the agency job bank.• Developed ancillary services for applicants including career transition preparation, interview and networking coaching, resume and skills assessment.• Established advisory committees composed of business leaders who served as mentors to agency applicants. Made referrals to outside support services as needed resulting in better prepared candidates which was reflected by a 20% increase in placement retention.• Motivated and directed the activity of placement counselors and support staff, successfully implementing a turnaround and exceeding agency placement goals within six months. Strengthened moral and reduced staffing costs by 35% by promoting cross training and internal promotions. • Streamlined operations and automated all office functions, which significantly improved response time to applicants and prospective employers.• Designed a retraining program with a certificate as an Assistant Controller in Healthcare and successfully placed all graduates into financial management positions in that industry.• Reduced interim assignment attrition rate by 50% through careful selection of appropriate work that matched work-site and participants needs.

Ba, Social Science

Life And Health Insurance, Property And Casualty Insurance