• Respond to customer inquiries via Intercom, Kartra, and Slack promptly and professionally.•Gained exposure to digital marketing strategies and tools through collaboration with marketing teams to enhance client engagement and service delivery.• Track customer orders in Click Up to maintain organized records of all orders and their statuses.• Provide updates to clients about their orders by accessing information from Go High-Level accounts.• Liaise with various internal teams to seek solutions and provide comprehensive responses to client inquiries.• Manage cancellations and facilitate changes in subscription rebilling dates for customers.• Ensure effective communication with clients regarding any changes or updates related to their subscriptions.• Maintain detailed records of customer interactions and issue resolutions for future reference and analysis.• Collaborate with the team to continuously improve customer support processes and strategies.

• Respond to customer inquiries promptly and professionally via Slack and email, providing comprehensive assistance and solutions.• Manage the recruiting process by serving as the liaison between clients and recruiters, ensuring smooth communication and effective collaboration.• Act as the nexus between customers and recruiters, facilitating a streamlined and efficient recruitment experience.• Onboard clients by conducting training sessions on how to effectively utilize our tool, Canditat.ly, ensuring they have a strong understanding of its features and functionalities.• Provide ongoing support and guidance to clients during the onboarding process and throughout their usage of Canditate.ly.• Foster strong relationships with clients, ensuring their needs are met and providing proactive assistance to maximize their satisfaction and utilization of our services.• Collaborate with internal teams to gather client feedback and contribute to the improvement and enhancement of Canditate.ly based on customer input.