Greetings!I'm Tejas Solanki, an accomplished IT Delivery & Project Manager with a rich background in steering complex IT operations and leading transformative projects. Over the years, I've evolved from roles like Operations Manager, Team Leader, to my current position, accumulating diverse experience in diverse industries and geographies.I embarked on my career as a Lead Infrastructure Administrator, ensuring seamless onboarding of accounts into Mphasis operations. My knack for problem-solving and dedication soon propelled me to the role of Team Leader, where I orchestrated infrastructure upgrades, streamlined workflows, and managed a team of 10 senior infrastructure engineers.Recognizing my consistent excellence, I climbed further to the role of Operations Manager, overseeing day-to-day operations for multiple high-profile clients, including American Airlines, Sabre Holding, Varian Medical Systems, and Schneider Electric. During this tenure, I directed a 10-member management team, handled annual budgets, and implemented policies for continuous improvement.In my role as an Onsite Infrastructure Services Manager for Bentley Motors Ltd, I provided strategic advice, collaborated with executives, and played a pivotal role in digital transformation initiatives. My commitment to client satisfaction was evident in the implementation of multiple continuous service improvement (CSI) initiatives, resulting in a remarkable 24% improvement in client satisfaction ratings.As an IT Delivery & Project Manager, I've successfully orchestrated and executed diverse projects, ranging from network switch replacements to large-scale technology rollouts involving approximately 5000 End-User Computing (EUC) devices. My achievements include optimizing helpdesk efforts by 30-40%, boosting user satisfaction scores by 11%, and contributing to the development and deployment of a customer self-service portal.My leadership style is characterized by a people-centric approach, talent management, and effective communication. I've played a pivotal role in recruiting, training, and coaching teams, conducting performance reviews, and fostering continuous staff development.My commitment to results is underscored by achievements such as a 24% improvement in account-level client satisfaction, a 30-40% optimization in helpdesk efforts, and an 11% boost in user satisfaction scores.If you're seeking a dynamic and seasoned IT leader with a proven track record of success, I invite you to connect.
Listed skills include Hewlett Packard Silver Level Certified Engineer, Servers, Incident Management, Itil, and 31 others.