Daniel Goldman Email & Phone Number

Remote

Building the company's partnership program, founding one of the most ambitious endeavors in its history

Remote

Held scheduled consultations with roughly 500 prospective clients- learned their context, answered their questions, explained the writing process, and guided them toward the package that best fit their needs.Maintained profiles on Salesforce and communicated with prospective clients via email.Consistently held the highest conversion rate among the Sales.

Surfside, FL

• Created the new hotel’s Front Office; selected, trained, managed team of Guest Service Agents, Night Auditors, Supervisors
• Motivated and inspired team on the floor; led all departments with the highest GSS (Guest Satisfaction Survey) scores
• Initiated strategic relationships with local businesses; responded to all comments made via GSS and social media
• Formulated a budget using forecasting data and experience-based hypotheses; managed all on-site accounting processes
• … Show more
• Spearheaded brand compliance as “Marriott Champion”; conducted and scored the trial BSA (Brand Standards Audit) Show less

Miami Beach, Florida

• Facilitated Front Office functions by ensuring agents have all necessary supplies, change, and assistance when needed
• Explained and enforced all hotel policies and management decisions to both guests and associates
• Recorded all significant occurrences (from credit exceptions to police visits) and formally reported them to the next shift
• Acted as the #1 person in charge of the hotel in the absence of senior management (the latter half of every shift)

Miami/Fort Lauderdale Area

• Created, augmented and managed guest profiles and reservations in accordance with guest requests and brand standards
• Devised mutually beneficial solutions by maximizing revenue while satisfying guests’ expressed and anticipated needs
• Earned countless mentions on tripadvisor.com including 3 “WOW Stories” that were published in the “daily lineup”
• Celebrated as “Team Member of the Month” in October, November and December

Bahamas

• Created an excel model which transformed the owners’ sales process by delivering more accurate price estimates to prospective event planning clients, based on their a la carte inputs
• Managed the company’s page on tripadvisor.com by responding to reviews and leveraging search engine optimization
• Consulted with owners on daily and long-term management issues, and wrote many travel publications on their behalf
• Sparked conversations with guests and recorded their enthusiasm as… Show more
• Sparked conversations with guests and recorded their enthusiasm as video testimonials which I posted on youtube.com Show less

Westbury, NY

• Front Desk Agent: Conducted hotel's room inventory management, ensuring timeliness and guest satisfaction upon check-in. Monetary responsibilities ranged from general cash transactions to managing specific guest.
• Reservations Agent: Created, augmented, and managed guest profiles and reservations.
• Guest Services Agent: Reconciled guest complaints and responded to their requests.
• Concierge: Advised guests about local activity and dining… Show more
• Concierge: Advised guests about local activity and dining suggestions, arranging their transportation and providing directions when needed. Show less

Central Park South, NYC

• Club Lounge Attendant: Assisted in club operations and pampered exclusive guests with food, beverage, and concierge services.
• Guest Services Agent: Greeted and helped guide guests to their destinations; responsible for implementing individualized touches that add to Ritz Carlton's "Mystique."
• Human Resources Coordinator: Assisted in the early stages of the recruitment process; organized events for interns; generally facilitated HR functions.
• Loss Prevention Officer: Patrolled… Show more
• Loss Prevention Officer: Patrolled the hotel's interior and exterior and documented suspicious activity; served as the back-of-house (service entrance) concierge; aided manager with projects on Microsoft Office. Show.

• Front Desk Agent: Assisted in guest check-ins and check-outs.
• Concierge: Used knowledge of the area to assist guests in determining their points of interest and provided them with directions.
• Guest Services Agent: Helped to reconcile guest complaints and responded to their requests.
• Inventory Manager of en-suite minibars.
• Valet Parker and Bellman.

• Assistant, Department of Human Resources: Aided in recruitment of all hotel associates by posting available positions on the hotel website, voice recording all new opportunities on the hotel employment hotline, and.
• Assistant, Department of Food and Beverage: Staffed the Madison Lounge, making coffee and serving as Cashier. Hosted the Roosevelt Grill, the… Show more
• Assistant, Department of Food and Beverage: Staffed the Madison Lounge, making coffee and serving as Cashier. Hosted the Roosevelt Grill, the hotel’s premier restaurant. Recorded and closed individual guests’ room.

Bachelor'S Degree, Hospitality Administration/Management

High School Diploma