B2B Digital Key Accounts Manager
CurrentDefined the commercial and digital strategy of B2B ecommerce.Implemented the B2B incident protocol for APP and WEb. Developed, together with the IT and customer service department, the protocol for responding to incidents reported by both customers and commercial agents of the company. Managed to organize the process and reduce incidents by 25%.Developed user manuals for the web and app for both the end user and the internal user.Programmed the whole GTM process and commercial events.